Lisa Lujan
Melbourne
Summary
Detail-oriented professional with over 11 years of experience in dental office operations. Expertise in managing patient scheduling, billing procedures, and insurance claims. Committed to improving clinic workflow while ensuring compliance with HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Dental Front Office Receptionist
Westfield Dental LLP
Houston, TX
12.2014 - Current
- Coordinated insurance verification and billing processes for improved revenue cycle management.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Trained new staff on office procedures and patient interaction protocols to enhance service quality.
- Implemented electronic health record system updates for streamlined patient information management.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff follow-up.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
High School Diploma -
High School For Law Enforcement And Criminal Justice
Houston, TXSkills
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Claim processing
- Billing procedures
- Payment processing
- Record filing
- Document preparation
- Administrative support
- Office organization
- Time management
- Customer service
- Consistent attendance
- Friendly and outgoing
- Accounts receivable
Timeline
Dental Front Office Receptionist
Westfield Dental LLP
12.2014 - Current
High School Diploma -
High School For Law Enforcement And Criminal Justice