Whitney Hood
Red Oak,Texas
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
3
3
years of professional experience
Work History
Dental Front Office Receptionist
Allheart Dental
11.2019 - 02.2022
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Processed medical insurance claims and payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Obtained payments from patients and scanned identification and insurance cards.
Hotel Front Desk Receptionist
Comfort Inn & Suites
11.2022 - Current
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed relevant guest information and payment methods to prevent fraud.
Administrative Assistant
R.A. Hill Custom Homes
02.2022 - 11.2022
- Executed record filing system to improve document organization and management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed department budgets and generated financial reports for management review.
Education
Dental Assistant - Dental Assisting
Dental Institute of North Texas
Dallas, TX09.2008
High School Diploma -
Red Oak High School
Red Oak, TX05.2004
Skills
- Dental Terminology
- Financial Documentation
- Dental Staff Support
- Reminder Calls
- Tracking Systems
- Greeting Visitors
- Adept at Multi-Line Phones
- Dental Terminology Knowledge
- Understanding of Confidentiality Laws
- HIPAA Guidelines
- Billing Department Support
- Records Management
- Appointment Scheduling
- PPO, HMO and Medi-Cal Denti-Cal
- Insurance Verification
- Front Office Management
- Excellent Multitasking Capabilities
- High-Volume Environments
- Individualized Care Plans
- Payment Scheduling and Collection
- Customer Retention
- Greeting Guests
Timeline
Hotel Front Desk Receptionist
Comfort Inn & Suites
11.2022 - Current
Administrative Assistant
R.A. Hill Custom Homes
02.2022 - 11.2022
Dental Front Office Receptionist
Allheart Dental
11.2019 - 02.2022
Dental Assistant - Dental Assisting
Dental Institute of North Texas
High School Diploma -
Red Oak High School
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