Yurixza Rosales
Stockton,CA
Summary
Dynamic Dental Front Office Receptionist with proven expertise at Brite Smiles Dentistry in patient scheduling and insurance verification. Skilled in enhancing patient satisfaction through effective communication and issue resolution. Committed to maintaining HIPAA compliance while streamlining office operations, resulting in reduced wait times and improved patient retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Brite Smiles Dentistry
Tracy, CA
01.2023 - 02.2026
- Managed patient scheduling, ensuring efficient flow and minimal wait times.
- Handled insurance verification and claims processing for accurate billing.
- Coordinated patient communications to enhance satisfaction and retention.
- Implemented electronic health record systems, improving data accessibility.
- Developed patient intake processes to expedite registration and paperwork completion.
- Streamlined appointment reminders, reducing no-show rates effectively.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Front Office Receptionist
Nu Smile Dental
Stockton, CA
07.2022 - 02.2023
- Trained new staff on front office procedures and software usage.
- Oversaw daily office operations, ensuring compliance with safety regulations and protocols.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
Warehouse Worker
Amazon
Stockton, CA
09.2018 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Streamlined picking processes, reducing time taken while maintaining accuracy in order assembly.
- Received and processed warehouse orders using handheld scanner.
Education
High School Diploma -
Franklin Highschool
Stockton, CADental Assisting Certificate -
Indigo Career College
Danville, CASkills
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Office organization
- Insurance verification
- Cash reconciliation
- Document preparation
- Issue resolution
- Dental staff support
- Service oriented
Certification
- Basic life support
- Dental practice act (Dental Board of Ca approved course)
- Ca standard infection control
- Guard Registration
Languages
Fluent in Spanish
Timeline
Dental Front Office Receptionist
Brite Smiles Dentistry
01.2023 - 02.2026
Dental Front Office Receptionist
Nu Smile Dental
07.2022 - 02.2023
Warehouse Worker
Amazon
09.2018 - 02.2022
High School Diploma -
Franklin Highschool
Dental Assisting Certificate -
Indigo Career College