Katrina Lightcap
Huber Heights,OH
Summary
Versatile Front Office Receptionist and Dental Assistant with expertise in dental practices, clinical operations, and compliance standards. Skilled in supporting a wide range of dental procedures, ensuring a clean and safe working environment, and documenting patient care services with accuracy. Experienced in clinical supply ordering, inventory management, and vendor coordination, with a proven ability to balance efficiency and cost control. Recognized as a proactive problem-solver, clear communicator, and supportive team member, committed to continuous learning and growth in the dental field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
DAG (Dental Associates Group)
07.2024 - Current
- Improved patient wait times with organized front desk procedures and effective communication between staff members.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Hygiene Assistant/Clinical Dental Assistant
DAG (Dental Associates Group)
07.2024 - Current
- Documented patient dental health information, medical history, and vital signs for future reference.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient while maintaining a clean and sterile work environment to prevent cross-contamination and infection.
- Assisted dentists, hygienists, with the appropriate instruments while performing four-handed dentistry and other chair-side duties.
- Strengthened relationships with patients by addressing anxieties or fears related to their treatments through empathetic listening skills.
- Streamlined office operations by assisting with inventory management, ordering supplies when needed to avoid shortages or delays in treatment plans.
- Tracked budgets and reconciled invoices, keeping supply expenses within monthly targets.
Dental Hygiene Assistant
Stonecreek Dental Care
09.2023 - 07.2024
- Monitored patient vitals (blood pressure, pulse) prior to starting with any treatment.
- Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
- Assisted hygienist with sealants as needed.
- Managed patient records diligently, updating charts and notes to accurately reflect treatments provided. Generate and discuss treatment plans with patients.
- Assisted Ortho one day a week to gain more experience in chairside assistance.
Education
Associate of Science - Dental Assisting
Sinclair Community College
Dayton, OH08.2023
Associate of Arts -
Sinclair Community College
Dayton, OH05.2022
Skills
- Certified in CPR/AED
- Cross-Training Capabilities
- HIPAA compliance
- Organizational skills
- Proficient in Open Dental
- Record Management
- Team collaboration
- Customer Service, Professionalism and Etiquette
- Digital X-Ray Proficiency/FMX/Pediatric Radiography and Panoramic
- Traveled to multiple dental office locations within the company to assist with administrative operations and day-to-day clinical needs
Certification
- Licensed Radiographer - 51.042076
Timeline
Dental Front Office Receptionist
DAG (Dental Associates Group)
07.2024 - Current
Dental Hygiene Assistant/Clinical Dental Assistant
DAG (Dental Associates Group)
07.2024 - Current
Dental Hygiene Assistant
Stonecreek Dental Care
09.2023 - 07.2024
Associate of Science - Dental Assisting
Sinclair Community College
Associate of Arts -
Sinclair Community College
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