Claudia Osuna
Donna,TX
Summary
Professional and courteous Dental Assistant/ Front Desk Receptionist with 25 years of experience, offering excellent management and administrative experience, along with excellent patient service. Certified and trained in dental procedures and regulations with great patient rapport. Organized with a proven track record of dependability in fast-paced and high-stress driven environments.
Overview
17
17
years of professional experience
Work History
Dental Front Office Receptionist
Prime Dental Care
06.2023 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Processed payments in person and over the phone
- Prepared insurance claim forms, explained benefits, and outlined fee details for procedures and services.
Front Desk Receptionist, RDA, Hygiene Coordinator
Agave Dental Care
05.2019 - 05.2023
- ,Responsible for greeting patients as one of the primary contacts in the office.
- Preparing/ reviewing patients documents prior to visit.
- Scheduling appointments, maintaining accurate records.
- Conducted treatment plan presentation
- Insurance verification, benefits and eligibility
- Processing payments, filing insurance claims
- Replying to patients requests for information on insurance
Lead Dental Assistant
Steven Spivack, D.D.S
01.2007 - 05.2019
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Checked status of patients treatment cases.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
Associate of Applied Science - Dental Assisting
El Paso Community College
El Paso, TX05.1990
Skills
- Reminder Calls
- Advising Patents
- Proficiency in Eaglesoft, Curve, Open Dental
- PPO insurance
- Equipment Troubleshooting and Maintenance
- Bilingual- English/Spanish
- Infection Control
- CPR certified
- Dental Supply Inventory
- Registered Dental Assistant License
- Patient Dental Histories
Timeline
Dental Front Office Receptionist
Prime Dental Care
06.2023 - Current
Front Desk Receptionist, RDA, Hygiene Coordinator
Agave Dental Care
05.2019 - 05.2023
Lead Dental Assistant
Steven Spivack, D.D.S
01.2007 - 05.2019
Associate of Applied Science - Dental Assisting
El Paso Community College
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