KAMRON BROWN
Lancaster,PA
Summary
Highly motivated and detail-oriented graduate with a Bachelor of Science in Marketing and hands-on experience in manufacturing. Seeking a role to leverage my academic knowledge and practical skills in process optimization, team management, and operational efficiency.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
7
7
years of professional experience
Work History
Insurance Customer Service & Sales Representative
Highmark Blue Cross Blue Shield
08.2025 - 01.2026
- Managed high-volume inbound and outbound calls during Medicare and ACA Open Enrollment , assisting clients with plan changes, cancellations, and new enrollments.
- Provided professional customer service in high-stress situations, successfully de-escalating frustrated customers affected by coverage changes.
- Scheduled and coordinated sales appointments to maximize agent productivity and client conversion.
- Used Salesforce CRM to accurately document customer interactions, update client records, and track appointment pipelines.
- Educated clients on insurance plan options, deadlines, eligibility requirements, and next steps in a clear, easy-to-understand manner.
- Handled sensitive personal and health-related information while maintaining strict HIPAA compliance.
- Worked closely with licensed agents to ensure smooth handoffs and continuity of customer service.
Operator
Kellogg Co
05.2020 - 06.2025
- Operated and monitored scrubber, ensuring smooth production processes and minimal downtime.
- Conducted routine maintenance and troubleshooting on equipment to prevent malfunctions.
- Followed safety protocols and maintained a clean and organized work area to ensure a safe working environment.
- Collaborated with team members to meet production targets and improve operational efficiency.
Marketing Intern
Lone Oak Therapeutic
08.2024 - 01.2025
- Assist in developing and executing marketing campaigns to increase brand awareness.
- Conduct market research to identify trends and optimize promotional strategies.
- Manage social media platforms, creating engaging content to enhance customer engagement.
- Collaborate with cross-functional teams to develop marketing materials and presentations for potential clients.
- Identified and engaged potential partners and donors in a B2B setting, and created tailored proposals that were used to secure key business relationships.
Retail Associate
Community Aid
08.2018 - 03.2020
- Provided excellent customer service by greeting customers, answering inquiries, and assisting with product selection.
- Operated the cash register, processed transactions accurately, and handled cash and credit payments.
- Maintained the cleanliness and organization of the store, ensuring a pleasant shopping experience for customers.
- Assisted with inventory management, including stock replenishment and visual merchandising.
- Resolved customer complaints and concerns in a professional manner, contributing to increased customer satisfaction.
Education
Bachelor of Science - Marketing
Millersville University
Millersville, PA12.2024
Bachelor of Science - Business Administration And Management
Harrisburg Area Community College
Harrisburg, PA05-2022
Skills
- Strong leadership and team management abilities
- Excellent problem-solving and decision-making skills
- Proficient in data analysis and performance reporting
- Solid understanding of safety regulations and quality standards
- Effective communication and interpersonal skills
- Proficient with Canva
- Microsoft Office Certified
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales development
- Customer retention
- Customer relations
Timeline
Insurance Customer Service & Sales Representative
Highmark Blue Cross Blue Shield
08.2025 - 01.2026
Marketing Intern
Lone Oak Therapeutic
08.2024 - 01.2025
Operator
Kellogg Co
05.2020 - 06.2025
Retail Associate
Community Aid
08.2018 - 03.2020
Bachelor of Science - Marketing
Millersville University
Bachelor of Science - Business Administration And Management
Harrisburg Area Community College