KAMRON HEISE
Gladbrook,IA
Summary
Dedicated customer service professional skilled in resolving complaints through empathetic communication and conflict management. Utilized critical thinking and active listening to enhance team coordination and uphold food safety standards. Maintained high-quality performance under pressure, ensuring customer satisfaction and fostering repeat business.
Overview
3
3
years of professional experience
Work History
Grocery Checker
Hy-Vee Grocery Store
Cedar Falls, Iowa
11.2024 - Current
- Processed checkout transactions accurately to support smooth Hy-Vee customer service.
- Managed cash, card, and coupon payments to ensure accurate transactions and customer trust.
- Assisted self-checkout guests with scanning, bagging, and payment steps.
- Bagged groceries carefully to protect fragile items during checkout.
- Answered shopper questions clearly about products and store services.
- Stocked shelves efficiently in designated areas to ensure product availability.
- Worked with other checkers to finish tasks quickly during busy periods.
- Reconciled cash drawers at shift end, maintaining financial accuracy and accountability.
Customer Service Representative
Family Dollar
Gladbrook, IA
08.2023 - 01.2024
- Resolved complaints empathetically, fostering customer loyalty and encouraging repeat business.
- Resolved conflicts professionally in high-stress situations, maintaining customer satisfaction.
- Quick response to customer concerns, along with timely escalation of major issues to supervisor, supported service recovery.
- Handled inquiries and suggestions courteously, contributing to positive customer experiences.
Kitchen Staff Member
Casey's
Gladbrook, IA
06.2023 - 08.2023
- Enhanced customer satisfaction by consistently preparing meals on time and ensuring quality.
- Worked with team members to keep service running smoothly during busy hours.
- Maintained clean and orderly work area, adhering to strict hygiene standards for food safety.
- Collected and discarded trash from work areas to maintain cleanliness and kept workspaces clean to support safety and productivity.
- Inspected date labels on food items to ensure freshness, rotated inventory, and followed storage steps to reduce food waste.
- Replenished supplies and prepped extra ingredients during slow periods to support anticipated rushes.
Education
High School Diploma -
Theodore Roosevelt High School
Des Moines, IA05-2023
Skills
- Cash handling
- Self-checkout assistance
- Shelf stocking
- Inventory management
- Grocery organization
- Store maintenance
- Sanitation practices
- Customer service and support
- Customer orientation
- Active listening
- Problem solving
- Critical thinking
- Reliability and punctuality
- Team coordination
- Attention to detail
- Retail sales
Timeline
Grocery Checker
Hy-Vee Grocery Store
11.2024 - Current
Customer Service Representative
Family Dollar
08.2023 - 01.2024
Kitchen Staff Member
Casey's
06.2023 - 08.2023
High School Diploma -
Theodore Roosevelt High School