Dynamic leader with a proven track record at Brigham Young University - Idaho, excelling in operations oversight and staff management. Mastered CRM analytics to elevate enrollment rates, showcasing exceptional problem-solving and analytical skills.
Work History
Loan Officer
1 Month
First Residential Independent Mortgage | Springfield, Missouri | 10.2026 - Current
Reviewed credit reports, income records, and asset statements for mortgage applications.
Maintained compliance with lending guidelines and company policies for residential loans.
Advised borrowers on residential mortgage options and loan program requirements.
Developed and maintained relationships with potential customers to increase loan business.
Intelligence Analyst
5 Years 8 Months
Army National Guard | 03.2021 - Current
Completed Basic Training with top honors.
Completed Army Intelligence school with top honors.
Analyzed intelligence reports for Army National Guard mission planning and threat awareness.
Prepared classified briefings for commanders and staff within Army National Guard units.
Collected source data from Army National Guard databases and field reports.
Supervised daily operations, enhancing property management and fostering resident satisfaction.
Implemented maintenance schedules, streamlining response times for tenant requests and repairs.
Resolved tenant disputes promptly, promoting positive relationships and community harmony among residents.
Admissions Operations Coordinator
3 Years 6 Months
Brigham Young University - Idaho | Rexburg, ID, US, ID | 02.2023 - 08.2026
Troubleshot unexpected delays or disruptions with student employees in minutes, ensuring application service delivery to 20-30 applicants daily.
Trained 1-3 new staff members every 3-4 months on operational procedures and best practices.
Managed daily CRM operations to communicate with 50,000+ prospective and current students, supporting an average enrollment of 21 new students daily leading up to Fall semesters.
Utilized analytics tools such as PowerBI to analyze large datasets and draw meaningful conclusions about customer behavior.
Trip Leader
1 Year 8 Months
Humanitarian Experience | 05.2021 - 01.2023
Navigated international airports and introduced foreign cuisine to groups of 15-20 youth, enhancing cultural awareness.
Managed trip budgets, tracking expenses and reconciling accounts to ensure financial accountability.
Collaborated with local contractors and managed site operations for each construction project, ensuring quality and timely completion.
Academic Advisor
1 Year 11 Months
Brigham Young University - Idaho | 01.2019 - 12.2020
Facilitated student alignment with degree programs by assessing interests, aptitudes, and educational assessments.
Supported students in overcoming personal challenges affecting academic goals and overall well-being.
Guided students in course selection and clarified degree requirements, enhancing their understanding of career options and academic pathways.
Education
Bachelor of Science (B.S.) - Interdisciplinary Studies
Brigham Young University-Idaho | Rexburg, ID, US
Awards & Honors
Summa Cum Laude
GPA: GPA 4.0
Skills
Credit analysis
Loan analysis
CRM integration
Customer segmentation
Campaign management
Customer journey mapping
Data interpretation
Timeline
Loan Officer
First Residential Independent Mortgage
10.2026 - CurrentRead More
Onsite Manager
SnowView Apartments
09.2025 - 08.2026Read More
Admissions Operations Coordinator
Brigham Young University - Idaho
02.2023 - 08.2026Read More
Trip Leader
Humanitarian Experience
05.2021 - 01.2023Read More
Intelligence Analyst
Army National Guard
03.2021 - CurrentRead More
Academic Advisor
Brigham Young University - Idaho
01.2019 - 12.2020Read More
Brigham Young University-Idaho
Bachelor of Science (B.S.) from Interdisciplinary Studies