- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Horseback Riding
- I like working with my hands and fixing things
- Experimenting with different creative mediums, like watercolor, pastels, and acrylics, to expand skills and techniques
- Volunteering
- Baking
- Knitting and Crocheting
- Community Cleanup
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gardening
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Enjoy participating in walking for overall physical and mental well-being
Carol Carnett
Yukon,OK
Summary
Dynamic Loan Officer with expertise in credit analysis and relationship management at NEO Federal Credit Union. Proven track record in developing tailored loan solutions and enhancing client understanding of financial products. Strong communicator dedicated to improving customer satisfaction and streamlining processes, ensuring compliance and efficiency in lending operations.
Overview
11
11
years of professional experience
Work History
Loan Officer
NEO Federal Credit Union
Claremore, OK
05.2007 - 03.2015
- Evaluated loan applications to determine creditworthiness and eligibility for financing options.
- Developed customized loan solutions based on client needs and financial situations.
- Assisted clients in understanding loan terms, conditions, and repayment plans.
- Collaborated with underwriters to expedite the approval process for loans.
Teller
F&M Bank & Trust
Owasso, OK
06.2004 - 02.2007
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries and problem resolution, enhancing service experience.
- Maintained cash drawer integrity through meticulous balancing and reconciliation practices.
- Educated clients on bank products and services, promoting financial literacy and engagement.
- Trained new tellers on operational procedures, ensuring compliance with policies and standards.
- Implemented process improvements that streamlined transaction workflows and reduced wait times.
- Led initiatives to enhance customer satisfaction through feedback implementation and service adjustments.
- Monitored regulatory changes, ensuring adherence to compliance protocols within banking operations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Associate of Arts - Liberal Arts
Rogers State University
Claremore, OK05-2003
Skills
- Database management
- Documentation review
- Relationship building and management
- Financial advising
- Client relations
- Credit analysis
- Customer service-focused
- Loan servicing
- Consumer lending
- Financial services
- Mortgage lending
- Loan origination
- Risk management assessments
- Team player
- Financial counseling
- Credit
- Credit scoring
- Document analysis
- Regulatory compliance
- Loans
- Balance sheet expertise
- Friendly
- Excellent communicator
Interests
Timeline
Loan Officer
NEO Federal Credit Union
05.2007 - 03.2015
Teller
F&M Bank & Trust
06.2004 - 02.2007
Associate of Arts - Liberal Arts
Rogers State University