Seeking to obtain a position where I can leverage my exceptional interpersonal and communication
skills to resolve customer issues and foster positive relationships between customers and the company.
With expertise in product delivery, including the facilitation of the product delivery process and
expansion based on current market trends, I aim to contribute significantly to product design and
development. My ability to understand customer needs and translate them into innovative design
solutions will support the creation of products that exceed market expectations and enhance customer
satisfaction.
Overview
5
5
years of professional experience
Work History
Loan Officer
Magnolia Bank
03.2024 - Current
Originated, reviewed, processed, closed, and administered customer loan proposals.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to underwriter for verification and recommendations.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Advised clients on mortgage, education and personal loans.
Collaborated with other departments to promptly process loan applications.
Examined customer loan applications for loan approvals and denials.
Developed strong relationships with customers through high levels of customer service.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Identified opportunities to cross-sell and upsell loan products to customers.
Processed loan applications and monitored progress from start to finish.
Assessed loan portfolios for compliance with underwriting policies.
Researched and updated industry knowledge on changing legislation and regulations.
Security Manager
Securitas Security Services USA
11.2022 - 02.2024
Investigated incidents and wrote reports.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Conducted drills to keep security staff on alert and proficient with established plans.
Oversaw team of security officers and managed scheduling and performance evaluations.
Kept team compliant with security protocols and appearance standards.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Coordinated protective service operations with other emergency response agencies.
Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
Supervised team of Number security personnel during shift.
Implemented comprehensive security plans to provide highest levels of protection for facilities.
Responded swiftly to security incidents and effectively resolved security issues.
Evaluated security systems and procedures to identify areas for improvement.
Investigated and resolved security breaches to protect organization and corporate assets.
Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Delivered regular security awareness programs to educate personnel on security measures and protocols.
Established and maintained close working relationships with local law enforcement officers.
Collaborated with senior management to develop and implement strategies to mitigate security risks.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Determined security budgets and identified opportunities to optimize resource utilization.
Coordinated with IT personnel regarding security of digital assets and information systems.
Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
Managed security policies and procedures to promote safety and security of personnel and assets.
Monitored and maintained CCTV and access control systems to protect personnel and assets.
Cultivated relationships with external security vendors to make additional security resources available if necessary.
Marketing Leader
Genpact Headstrong Capital Markets
05.2021 - 10.2022
Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
Consulted with product development teams to enhance products based on customer interest data.
Developed creative presentations, trend reports, kitted assets, and product data sheets.
Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Collaborated with senior sales, engineering and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets and developing protocol.
Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Generated reports to support development and implementation of marketing plans.
Used various market research tools and techniques to gather, analyze and interpret data.
Leading and mentoring the marketing team, including managing schedules, conducting performance evaluation and fostering a collaborative environment
Coordinating with other departments, such as sales and product development, to ensure cohesive marketing efforts and consistent brand messaging.
Managing marketing budgets, negotiating contracts, and optimizing resources allocation to maximize returns on investment
Monitoring and analyzing market trends, customer feedback and campaigns performance to identify opportunities for improvement and growth
Assessing potential risks in marketing strategies and development contingency plans to mitigate them
Security Supervisor
Securitas Security Services USA
01.2020 - 02.2021
Screened vendors and contractors before granting access to restricted areas within mall.
Analyzed and investigated incidents alongside functional management and security supervisors.
Recorded incident reports with detailed accounts of occurrences.
Oversaw team of security officers and managed scheduling and performance evaluations.
Prepared and submitted reports to keep management informed of security activities and developments.
Education
Bachelor Of Business Administration And Management -
University of Washington
Seattle, WA
Associate Of Applied Business -
West Valley College
Saratoga, CA
05.2020
Willow Glen High School
San Jose, CA
06.2019
Skills
Customer service-focused
Proficient in 10-key
Financial analysis aptitude
Collections proficiency
Terms negotiation
Client relations
Loan origination
Team player
Investment product sales
Financial advising
Loans
Relationship building and management
Documentation review
Sales expertise
Risk management assessments
Reliable
Business development
Leadership
Problem Solving
Communication
Project Management
Sales
Network
CRM
Socially Media Management
Email Marketing
Document analysis
Consumer lending
Database management
Portfolio management
Applicant communication
Application status reviews
Loan application management
Financial services
Timeline
Loan Officer
Magnolia Bank
03.2024 - Current
Security Manager
Securitas Security Services USA
11.2022 - 02.2024
Marketing Leader
Genpact Headstrong Capital Markets
05.2021 - 10.2022
Security Supervisor
Securitas Security Services USA
01.2020 - 02.2021
Bachelor Of Business Administration And Management -