Kamryhn Echols
Plano
Summary
Dedicated team leader with expertise in customer service and safety training. Proven ability to manage inventory and improve performance metrics, contributing to efficient operations and enhanced team performance.
Overview
2
2
years of professional experience
Work History
Team Leader
FedEx
Lancaster
08.2025 - 02.2026
- Trained team members on safety protocols and operational procedures to enhance workplace safety and compliance.
- Managed inventory levels to support timely package processing and distribution, ensuring efficient operations.
- Implemented best practices for maintaining a clean and organized workspace.
- Monitored performance metrics to pinpoint process improvement opportunities, driving enhancements in workflow.
- Assisted in scheduling shifts to optimize workforce productivity and coverage.
Customer Service Advocate
Sallie Mae
Prairie View
05.2024 - 08.2025
- Resolved customer complaints and provided effective solutions promptly.
- Resolved customer issues using problem solving skills, ensuring timely and effective solutions to enhance customer satisfaction.
- Managed incoming calls from customers in a professional manner.
- Guided users through online account management tools, enhancing user experience and reducing navigation difficulties.
- Educated customers on financial literacy and resources at Sallie Mae, empowering them to make informed financial decisions.
- Upheld privacy and security requirements for customer information.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Lancaster High Scool
Lancaster, TX06-2024
Some College (No Degree) - Biochemistry
Prairie View A&M University
Prairie View, TX03-2026
Skills
- Team leadership
- Leadership
- Problem solving
- Goal setting
- Performance metrics
- Quality improvement
- Customer service
- Inventory management
- Safety training
- Financial literacy
Timeline
Team Leader
FedEx
08.2025 - 02.2026
Customer Service Advocate
Sallie Mae
05.2024 - 08.2025
High School Diploma -
Lancaster High Scool
Some College (No Degree) - Biochemistry
Prairie View A&M University