Kamryn Palombo
Lafayette,LA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
AI Chat Bot Trainer/Prompt Engineer
Outlier
12.2025 - Current
- Created complex voice prompts using natural language to challenge AI and elicit better responses.
- Analyzed user feedback to refine prompts, ensuring accuracy and relevance in output results.
- Reviewed AI prompts and outputs to ensure accuracy and high quality responses.
Delivery Driver
DoorDash and Spark Driver
10.2024 - Current
- Delivered food orders efficiently, ensuring customer satisfaction and timely service.
- Promptly shopped for and delivered grocery orders with accuracy and professionalism.
Backend Java Developer
CGI Federal
09.2022 - 10.2024
- Collaborated on a 10-15 member team as a backend Java/Spring boot developer to deliver microservices and enhance Sunflower Web to improve web user experience.
Associate Full Stack Developer
IBM
04.2021 - 09.2022
- Collaborated on a 6-member team as a Full Stack Developer to create and update applets within RBK.
- Troubleshot bugs throughout the project, sizing stories, and researching root causes within Jira.
- Designed components based on wireframe mock-ups to create API endpoints using Golang while consuming the data passed to the frontend via ReactJS.
Customer Service Clerk
Little Verons
10.2011 - 04.2021
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Associates Degree - Application Software Development
South Louisiana Community College
Skills
- Teamwork and collaboration
- Applications development
- Proficiency in Java, Spring Boot, React, Angular, and JavaScript
- REST API integration
- Customer service and support
- Problem-solving
- Data entry
- Microsoft office
- SQL querying
Timeline
AI Chat Bot Trainer/Prompt Engineer
Outlier
12.2025 - Current
Delivery Driver
DoorDash and Spark Driver
10.2024 - Current
Backend Java Developer
CGI Federal
09.2022 - 10.2024
Associate Full Stack Developer
IBM
04.2021 - 09.2022
Customer Service Clerk
Little Verons
10.2011 - 04.2021
Associates Degree - Application Software Development
South Louisiana Community College