Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamryn Renata

Pittsfield,MA

Summary

With a proven track record at Bcarc, I excel in customer service and cash handling, enhancing guest experiences and operational efficiency. My leadership and teamwork skills have significantly contributed to process improvements, demonstrating a commitment to excellence and a knack for fostering positive customer relations.

Overview

5
5
years of professional experience

Work History

Residential Relief Staff

Bcarc
Pittsfield, MA
11.2024 - Current

Take care of people with developmental disabilities

Clean their homes

Shower them

Feed them

Care for them

Server

Water Street Bar and Grill
Williamstown, MA
08.2024 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Team Member

Dunkin' Donuts
Pittsfield, MA
03.2023 - 11.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Addressed and resolved customer complaints in polite and professional manner.

Busser

Proprietors Lodge
Pittsfield, MA
03.2020 - 01.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Education

Associates - Nursing

Berkshire Community College
Pittsfield Ma

Skills

  • Strong teamwork
  • Cleaning and organization
  • Cleaning skills
  • Customer relations skills
  • Customer service expertise
  • Data entry
  • Cash handling
  • Scheduling and coordination
  • Customer support
  • Sales experience
  • Leadership qualities
  • Safety compliance
  • Safe equipment operations
  • Inventory restocking
  • Customer service
  • Process improvement
  • Employee mentoring
  • Recordkeeping expertise
  • Schedule coordination

Timeline

Residential Relief Staff

Bcarc
11.2024 - Current

Server

Water Street Bar and Grill
08.2024 - 12.2024

Team Member

Dunkin' Donuts
03.2023 - 11.2024

Busser

Proprietors Lodge
03.2020 - 01.2022

Associates - Nursing

Berkshire Community College
Kamryn Renata