KAMRYN WILLIAMS
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for corporate relations and customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, strategic learning, and communication among peers.
Overview
1
1
year of professional experience
Work History
Student Assistant
Houston Christian University Athletics Department
08.2023 - Current
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Ticket Seller
ASM Global
01.2023 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
2023 NCAA Men's Final Four College Intern
Houston Sports Authority - HLOC
08.2022 - 05.2023
- Collaborated with senior management on new initiatives to build confidence
- Facilitated successful completion of projects from concept to launch.
Guest Service Representative
Houston Livestock Show & Rodeo
02.2023 - 03.2023
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Guest Relations Lead
Six Flags Over Texas
05.2022 - Current
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Monitored guest feedback, using to improve service and departmental operations.
Audience Coordinator
1iota
04.2023 - 04.2023
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources
- Reviewed activities for production team to control crowd levels.
Education
Bachelor of Arts - Sports Management
Houston Christian University
Houston, TX05.2024
Associate of Arts -
Cedar Valley College
Lancaster, TX06.2021
High School Diploma -
Desoto High School& Isteam3d
Desoto, TX05.2021
Skills
- Personable Demeanor
- Financial Transactions
- Microsoft 365 Suite Knowledge
- Event Information Management
Timeline
Student Assistant
Houston Christian University Athletics Department
08.2023 - Current
Audience Coordinator
1iota
04.2023 - 04.2023
Guest Service Representative
Houston Livestock Show & Rodeo
02.2023 - 03.2023
Ticket Seller
ASM Global
01.2023 - Current
2023 NCAA Men's Final Four College Intern
Houston Sports Authority - HLOC
08.2022 - 05.2023
Guest Relations Lead
Six Flags Over Texas
05.2022 - Current
Bachelor of Arts - Sports Management
Houston Christian University
Associate of Arts -
Cedar Valley College
High School Diploma -
Desoto High School& Isteam3d
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