KAMSI NWANYA
Owings Mills,Maryland
Summary
Experienced Information technologist and customer support professional with 6+ years of experience in Administrative roles, Microsoft/Adobe softwares, CRM and sales support. Provided stellar results to a wide array of customers and businesses with a 96% client retention rate. Multilingual degree holder adept at working in dynamic environments, coupled with sales force, pipelining and cloud computing experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tesla Professional Advisor
Tesla
09.2025 - Current
- Being a top performer contributed to us being #1 in the NA region. Ability to manage high-volume tasks with accuracy and urgency.
- Spearheaded multiple high-impact campaigns that drove regional sales performance and was recognized with regional shoutouts for outstanding contributions and results.
- Support IT-related tasks including troubleshooting, ensuring FSD and software updates function correctly, and assisting with technical escalations.
- Monitor and maintain SMP, pipeline, and vehicle operations to ensure smooth deliveries and operational efficiency.
- Consistently exceed KPI and sales targets while maintaining expert knowledge of financing operations, Tesla products, and local incentives.
- Highly organized, proactive, and adaptable in a fast-paced environment with heavy operational workload and constant deadlines.
Lead Sales Specialist / Customer Success Manager
Garm island
09.2020 - Current
- Undertook a multifaceted position that included sales, content production, customer service and social media management. This aided in driving revenue growth and ensuring customer satisfaction.
- Spearheaded sales initiatives, cultivating lasting relationships and consistently met and exceeded sales targets.
- Demonstrated exceptional customer service skills by promptly addressing inquiries, resolving issues, and providing clients with tailored solutions to meet their needs.
- Collaborated and lead the content production team to provide valuable content, promoting client interactions, contributing to product improvement and targeted marketing efforts.
Shift lead Supervisor
Crumbl
06.2022 - Current
- Supervised and trained employees, ensuring adherence to company policies and procedures.
- Fostering a positive work environment that encourages teamwork and growth.
- Conducted performance evaluations, and handled cash management duties, including daily reconciliation and financial reporting.
Salesforce Administrator and App builder
Edureka
08.2022 - 03.2024
- Experience as a sales force admin in addition to a background in cloud computing.
- Providing technical support to customers.
- Database management and interacting with users to ensure efficiency and quality.
- Participating in application design, configuration, testing and deployment.
- Mastery of CRM softwares and back end support.
Education
Associates - Computer Science
Community College of Baltimore County
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Catonsville, MD05.2026
Skills
- Client service and assistance
- Critical decision making
- Financing and insurance
- Information technology systems
- Database management
- Forensic data analysis
- Python, C, Java, html, SQL
- Business strategy enhancement
- Registration and taxation
- Sales strategies
- Customer support
- IT management
- Technical troubleshooting
- Problem-solving abilities
- Cloud computing
Certification
Salesforce administrator and app builder certification
Training
- Microsoft Azure Cloud and Digital Forensics Training
- August 2023 to December 2023
- Collecting and analyzing digital evidence related to a cyberattack or other security incident.
- Data carving and extraction with FTK forensic tools.
- Examination and execution of chain of custody.
Timeline
Tesla Professional Advisor
Tesla
09.2025 - Current
Salesforce Administrator and App builder
Edureka
08.2022 - 03.2024
Shift lead Supervisor
Crumbl
06.2022 - Current
Lead Sales Specialist / Customer Success Manager
Garm island
09.2020 - Current
Associates - Computer Science
Community College of Baltimore County
Bachelor of Science - Information Systems
University of Maryland, Baltimore County