Compassionate Housing Services Associate motivated to positively impact program operations and participant success with diligent support. Well-trained in housing and customer service with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Work History
Housing Services Associate
University Center Chicago
Chicago, IL
04.2022 - Current
Schedule and provide tours of University Center.
Send out lease applications for potential prospects.
Create over 900+ badging IDs for new residents yearly using Openpath and Visionline
Answer incoming calls and emails.
Complee lease audits.
Maintained a spreadsheet with over P00= residents with hard keys out.
Mastered 3 different software's.
Organized and maintained office files.
Explained procedures and policies to residents.
Relayed important information to staff.
Maintained spreadsheets using Excel.
Handled complaints/concerns from residents.
Mailroom Coordinator
MAC Property Management
Chicago, IL
09.2021 - 03.2022
Warmly greeted the residents as they entered the mailroom/ package room area.
Accepted and administered packages, distributed mail to resident's boxes.
Retrieved packages for residents, ensuring they signed out packages in Macforce for tracking purposes.
Kept package room in a neat, organized, and clean manner.
Answered all incoming calls and handled accordingly using Mac telephone greeting standards.
Assisted with resident concerns or related activities as requested by management.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Facilitator
Chicago's Children Museum
Chicago, IL
04.2019 - 03.2020
Warmly greeted guest as they entered the museum.
Interacted with guest and made sure they had a pleasurable experience.
Floated throughout the museum to perform different work task.
Monitored children and their families.
Operated cash register, collected payments, and provided accurate change.
Performed all opening and closing duties.
Babysitter
Kim Allen
Chicago, IL
06.2016 - 09.2016
Monitored children's safety and well-being to prevent accidents and falls.
Enforced rules to teach good manners and maintain a safe environment.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Balanced schedules to promote optimal rest, play and educational periods.
Devised activities helping promote physical and mental development.
Discussed developments, behavior and concerns with parents or guardians.
Education
Leasing License -
Real Estate Institute
Chicago, IL
11.2022
Harry S. Truman College
Matriculating
Chicago, IL
08.2018
High School Diploma -
Kenwood Academy
Chicago, IL
06.2018
Skills
Excellent customer service
Cash Handling
Strong organizational skills
Proficient in Microsoft suite
High performer & detail oriented
Excellent interpersonal skills
Strong business acumen
Independent worker with the ability to quickly learn new software & procedures
Research Assistant at University of Chicago Biological Science Learning CenterResearch Assistant at University of Chicago Biological Science Learning Center