Shannon Knapp
Albion,NY
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
30
30
years of professional experience
Work History
Dining Services Associate
Elderwood of Lakeside at Brockport
Brockport, NY
06.1994 - Current
- Assisted in setting up and stocking dining areas with food, beverages, plates, cups, and utensils.
- Cleaned and sanitized kitchen appliances and surfaces to maintain a safe and healthy environment.
- Prepared meals according to recipes or customer requests.
- Delivered food promptly to customers at their tables or takeout counters.
- Informed customers of daily specials and menu changes when necessary.
- Checked freshness of ingredients before preparation to ensure quality standards were met.
- Trained new staff members on proper safety procedures in the kitchen area.
- Ensured that all dishes were prepared as per company standards for presentation, taste, temperature, portion size.
- Responded promptly to customer complaints and resolved issues quickly.
- Followed health codes regulations while handling food items safely.
- Kept work areas clean by sweeping floors and wiping down surfaces throughout shift.
- Reviewed menus regularly to stay abreast of seasonal changes and new offerings.
Education
FOOD SERVICES (952 HOURS) - Food Preparation
Genesse-Wyoming BOCES
Batavia, NY06-1992
Skills
- Staff Training and Development
- Excellent customer service
- Food safety knowledge
- Sanitation Standards
- Beverage Preparation
- Table setting arrangement
- Menu inquiries
- Dining room organization
- Ordering Procedures
- Menu Memorization
- Menu knowledge
- Guest service
- Efficient time management
- Stress Tolerance
- Food safety understanding
- Food Running
References
References available upon request.
Timeline
Dining Services Associate
Elderwood of Lakeside at Brockport
06.1994 - Current
FOOD SERVICES (952 HOURS) - Food Preparation
Genesse-Wyoming BOCES
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