Patricia Scott
Newport News,VA
Summary
Organized Dining Room Attendant bringing many years of proven success in food service roles. Well-versed in table layout and seating arrangements to enhance guest experiences. Personable and energetic with solid foundation of service industry knowledge.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dining Services Associate
Riverside Health System (LLHWF)
Newport News, VA
05.2021 - Current
- Responded promptly to customer inquiries regarding menu items or services offered.
- Delivered food promptly to customers at their tables or takeout counters.
- Informed customers of daily specials and menu changes when necessary.
- Followed health codes regulations while handling food items safely.
- Performed routine maintenance tasks such as cleaning equipment, changing oil filters.
- Checked freshness of ingredients before preparation to ensure quality standards were met.
- Ensured that all dishes were prepared as per company standards for presentation, taste, temperature, portion size.
- Followed proper sanitation guidelines when handling food products.
- Assisted in the preparation of food items as needed.
- Assisted in setting up and stocking dining areas with food, beverages, plates, cups, and utensils.
- Cleaned and sanitized kitchen appliances and surfaces to maintain a safe and healthy environment.
- Kept work areas clean by sweeping floors and wiping down surfaces throughout shift.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked service stations with ice, napkins and straws.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Dining Associate
Riverside Rehab Center
Hampton, VA
04.2016 - 05.2021
- Served meals to customers in a timely manner.
- Performed opening duties such as stocking supplies and preparing beverage stations for service hours.
- Assisted with closing duties such as cleaning dishes, sweeping floors, restocking shelves.
- Inspected dining area on a regular basis to ensure compliance with health regulations.
- Restocked condiments, silverware, napkins, plates, cups. as needed.
- Assisted other departments such as catering or banquet services when needed.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Worked collaboratively with other members of the waitstaff team to provide exceptional service.
- Verified compliance with sanitation and safety requirements.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Maintained order and cleanliness of work areas to conform with health codes.
Dining Room Attendant
Christopher Newport University
Newport News, VA
02.2006 - 05.2021
- Adhered strictly to all safety protocols related to handling hot foods or liquids.
- Ensured compliance with applicable health department regulations concerning sanitation and cleanliness standards.
- Served food orders to customers according to established guidelines for portion control and presentation standards.
- Assisted other team members when needed during busy times.
- Assisted in the preparation of beverages such as coffee, tea, juices, water.
- Cleaned spills on floors immediately using proper safety procedures.
- Communicated order details to kitchen staff in a timely manner.
- Greeted guests upon arrival and directed them to their tables.
- Set up dining areas with appropriate utensils, linens, condiments, napkins, and glassware.
- Performed closing duties such as restocking items, turning off lights, locking doors.
- Stocked service stations with necessary supplies such as plates and silverware.
- Checked table settings to ensure they are correct before each course was served.
- Replenished all supplies at service stations throughout shift.
- Maintained cleanliness of assigned station in accordance with health regulations.
- Provided menu information, answered questions, and made suggestions regarding food and beverage items.
- Responded promptly to customer inquiries or requests for assistance.
- Sanitized work surfaces including tables and counters between seating's.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Replenished beverages as needed throughout meal service.
- Followed company policies and procedures when serving alcohol responsibly.
- Cleared dirty dishes from tables after meals were finished.
- Stocked displays with new and transferred merchandise.
- Managed inventory of dining room condiments, linens and flatware.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
High School Diploma -
Southampton High School
Courtland, VA06-1989
Skills
- Food safety knowledge
- Order Accuracy
- Sanitation Standards
- Point of sale systems
- Staff Training and Development
- Excellent customer service
Affiliations
- Love to bowl
- Love football
Certification
- VA Food Handler's Card
Timeline
Dining Services Associate
Riverside Health System (LLHWF)
05.2021 - Current
Dining Associate
Riverside Rehab Center
04.2016 - 05.2021
Dining Room Attendant
Christopher Newport University
02.2006 - 05.2021
High School Diploma -
Southampton High School