Kamya Powell
Raleigh,NC
Summary
Proven customer service expert from Biologics by McKesson, adept in Microsoft Excel and handling sensitive data with HIPAA compliance. Achieved a 20% increase in 529 plan enrollments through exceptional communication and problem-solving skills. Specializes in insurance verification and maintaining professionalism in high-stress situations.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Biologics by McKesson
12.2024 - Current
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Tracked company inventory in multiple databases and prepared and filed required clinical documentation and reports.
- Expedited prescription refills through effective coordination between patients, prescribers, and pharmacists—reducing wait times for customers significantly.
Patient Service Representative
Raleigh Children And Adolescents Medicine
08.2024 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Customer Service Representative
Ascensus College Savings
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted clients in understanding and selecting 529 college savings plans, resulting in a 20% increase in plan enrollments
- •Managed over 500 client accounts, ensuring accurate and timely processing of contributions, withdrawals, and account updates.
- •Conducted financial analysis and provided personalized recommendations to clients, enhancing their savings strategies.
Data Entry Clerk
Aston Carter
04.2021 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Diploma -
South Johnston High School
Four Oaks, NC05.2020
Skills
- Customer service excellence
- Data entry
- Microsoft Word
- Microsoft Excel
- HIPAA compliance
- Insurance verification
Timeline
Customer Support Representative
Biologics by McKesson
12.2024 - Current
Patient Service Representative
Raleigh Children And Adolescents Medicine
08.2024 - 10.2024
Customer Service Representative
Ascensus College Savings
11.2022 - 06.2023
Data Entry Clerk
Aston Carter
04.2021 - 10.2022
Diploma -
South Johnston High School
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