KaMya Thomas
Memphis,TN
Summary
I am a highly-motivated employee with the desire to take on new challenges. I have strong work ethics, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GE Appliances, A Haier
Memphis, TN
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Team Leader
The Home Depot
Memphis, TN
02.2022 - 09.2023
- Developed strategies to increase efficiency within the team by streamlining processes and procedures.
- Created reports outlining project progress, accomplishments, challenges faced and areas for improvement.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Trained new employees on operational procedures.
- Maintained a positive working environment within the team by resolving conflicts between members as needed.
Cashier Team Lead
TJ Max
Memphis, TN
01.2021 - 02.2022
- Assisted customers with locating items within the store when requested.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Processed refunds and exchanges according to company policy.
- Developed strong working relationships with team members to foster collaboration.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
Education
Associate of Arts -
Southwest Community College
Memphis, TN08-2025
High School Diploma -
Sheffield High School
Memphis, TN05-2021
Skills
- Product Knowledge
- Call Management
- Consultative Sales
- Complaint resolution
- Scheduling
- Inbound and Outbound Calling
- Data Collection
- Data Entry
- Account updating
- Appointment Scheduling
- Customer Relations
Timeline
Customer Service Representative
GE Appliances, A Haier
09.2023 - Current
Assistant Team Leader
The Home Depot
02.2022 - 09.2023
Cashier Team Lead
TJ Max
01.2021 - 02.2022
Associate of Arts -
Southwest Community College
High School Diploma -
Sheffield High School
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