Professional Summary
Overview
Work History
Education
Skills
Timeline

Kanafa Green

Frito-Lay
LEWISVILLE
11
years of professional experience

Customer focused professionalism with experience in claims support, technical support, employee training, and leadership. Skilled in delivering exceptional customer service, resolving complex issues, maintaining accurate documentation, and building positive relationships in fast-paced environments. Known for strong communication, problem solving, and a commitment to quality and professionalism.

Work History

Package SET/ Site Expert Trainer

3 Years 11 Months
Frito-Lay | 09.2022 - Current
  • Monitor employee performance and offer coaching to improve productivity and improvement.
  • Trained, coached, and mentored new hires on standard operating procedures, safety protocols, and quality expectations
  • Assist leadership with process improvements and operational consistency.
  • Help troubleshoot operational issues and promote continuous improvement initiatives

Technical Support Representative

3 Years 1 Month
Assurion | 07.2019 - 08.2022
  • Assisted customers throughout the claim process with empathy and professionalism.
  • Maintained and documented claim information accurately while maintaining details of customers' interactions confidentiality.
  • Diagnosed software and hardware problems, providing effective solutions promptly.
  • Utilized ticketing systems to track and manage customer inquiries efficiently.
  • Collaborated with cross-functional teams to enhance product knowledge and troubleshoot complex issues.

Service Manager

3 Years 8 Months
Chipotle Mexican Grill | 09.2015 - 05.2019
  • Led daily operations to ensure efficient service and high customer satisfaction.
  • Implemented process improvements that enhanced operational efficiency and reduced wait times.
  • Trained and mentored staff on service protocols and food safety standards.
  • Managed inventory levels, ordering supplies to maintain optimal stock for service demands.

Education

High School Diploma

Manassas High School | Memphis, TN | 05-2013

Skills

Client support
Claims documentation
Project planning
Communication skills
Process improvement
Data management
Data Entry & Record Keeping
Technical support
Quality control

Timeline

Package SET/ Site Expert Trainer

Frito-Lay
09.2022 - CurrentRead More

Technical Support Representative

Assurion
07.2019 - 08.2022Read More

Service Manager

Chipotle Mexican Grill
09.2015 - 05.2019Read More

Manassas High School

High School Diploma
Read More

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Kanafa Green