Kanani Van Leeuwen
Program Manager
Lynnwood,WA
Summary
I have over 25 years experience in change and organizational management focusing in the areas of training, mentoring, and managing. I pride myself on successful outcomes, working collaboratively, and quantifiable results.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
University of Washington
Seattle, WA
12.2022 - 07.2025
- Managed successful outcomes for several user experience projects that included participants from multiple departments across all 3 campuses that was accomplished via an iterative process, with a focus on working with end users to drive functional requirements, then working with Workday implementation teams to 'convert' the functional requirements into technical specs.
- Acted in a lead role capacity for identifying unimplemented Workday features that would improve the overall user experience while also working directly with end users to prioritize features and implementation timelines.
- Cultivated relationships across multiple stakeholders to identify gaps/needs within Workday by showing empathy, understanding, and working collaboratively to drive agreeable outcomes.
- Worked closely with leadership to identify collaboration opportunities with campus and central business units to strengthen alignment.
- Worked with leadership and campus partners across multiple departments to create an operational and functional costing allocations playbook in preparation for Finance Transformation implementation.
- Conducted ongoing assessments to determine gaps/obstacles that campus administrators encountered in performing key functions in Workday as part of their duties.
Training Manager
University of Washington
Seattle, WA
10.2018 - 12.2022
- Owned strategic planning, development, and implementation of all end user training including all curriculum modalities, certification paths, video libraries, and placement of the entire learning library.
- Managed successful outcomes for the Workday Report Adoption Project that included over 60 participants from both academic and administrative departments across the university that was accomplished via an iterative process spanning 18 months.
- Managed learning technologies (Bridge LMS) utilizing its analytics tools, learner data storage, and reporting to identify opportunities to enhance learner experience.
- Managed, led, and mentored a successful training and development team responsible for administering and maintaining all learning curriculum and user outreach.
- Owned working directly with Workday's Accessibility Program Manager to open and resolve cases as it related to accessibility issues within Workday, primarily in the Benefits applications.
- Created a successful business case for purchasing multiple eLearning authoring tools to create cutting-edge training, utilizing the latest technology in AI, video editing, and library storage.
Readiness Development
Microsoft contract
Redmond, WA
11.2016 - 01.2017
- Collaborate with Subject Matter Experts to curate existing training content to be 're-purposed' for utilization in new training program.
- Develop existing Azure training for Microsoft Partners.
- Work collaboratively with Partner SME's to ensure training content meets Partner needs.
- Coordinate project team meetings across several organizations to review project content milestones and goals.
- Ensure assessments and analyses of key call drivers align to key objectives for content delivery.
- Execute all project objectives, meeting short timelines and on budget.
Sr. Instructional Designer
T-Mobile
Bellevue, WA
04.2012 - 08.2014
- Redesign of 'Sales Readiness' program for Retail Associates New Hire training, for National Retail Program.
- Work with vendors to initiate national launch for mobile app learning approach for all national retail channels.
- Create national retail mobile app learning plan to align with national initiatives for all 'Un-Carrier' business moves.
- Design mobile learning apps to be pushed out to retail locations on their demo phones, to learn about new devices.
- Collaborate with business partners for national training plan launches for 'Un-carrier' initiatives.
- Manage multiple projects simultaneously for retail national initiatives to meet business needs.
- Work virtually with national teams to successfully launch national initiatives for sales.
- Design, develop, facilitate, and evaluate virtual ILT (webinars) for retail management, reaching over 1,000 employees.
- Project lead for national Device Trade-In initiative that spanned across 7 teams.
- Video scripting, casting, directing, and editing for several training projects, working with an outside vendor studio.
- Project lead on national initiative for corporate training teams to more closely align with the field by 'Adopting' a sales region for routine field visits, surveys, piloting, and 'think-tanking' for best practices.
- Develop, design, and conduct 'Train-the-Trainers' for new retail system launch.
- New vendor relationship building and management for field training needs and events between T-Mobile and Sony.
- Team participant in redesign of all national training templates ('Grab and Gos', WBT, Job Aids, and Activity sheets).
- Work closely and collaborate with peers in other departments for national training launches.
Program Manager
Microsoft contract
Redmond, WA
07.2010 - 06.2011
- Designed, developed and executed project plan to identify multi-tiered work across several programs to transition lowest tiered work to an outside vendor.
- Edited all technical writing for 'canned text' to be passed on to vendors for tiered process to triage emails and begin processes at the first level.
- Worked closely with business partners to ensure buy-in with periodic updates, progress reports, status checks, and assisting where needed to meet deadlines.
- Managed all aspects of the vendor relationship and its interaction with the team (i.e., meeting established SLA's, escalating when appropriate, identifying additional work that could be transitioned to the vendor, etc.).
- Aligned tiered process to map to a multi-tiered customer service model before user was escalated to an FTE or vendor to reduce cost.
- Participated on a cross-divisional/functional team in translating tiered work to eventually map into a multi-tiered, self-help CRM.
- Acted as interim Program Manager for Global Staffing Operations Training and oversaw all aspects of Staffing Operations training (i.e., design and implementation of training, training execution, creating cross-functional alignment between Contributors and Hiring Managers, maintaining training budget, etc.).
- Designed and implemented surveying tool used cross-functionally between Business Contributors and Staffing Managers to ensure new hire staffing training had alignment amongst all businesses and training success could be quantified.
- Primary writer and editor for a Global Staffing Newswire distributed internally throughout the world focusing on staffing changes, company initiatives, divisional 'Call To Actions', etc.
Skills
- Cross-functional program management
- Training Program Management
- Ability to build, foster and cultivate relationships and partnerships across departments
- Ability to empower partners in a project to accept and adapt to change
- Ability to accept and move forward with rapid change to meet business needs
Timeline
Customer Experience Manager
University of Washington
12.2022 - 07.2025
Training Manager
University of Washington
10.2018 - 12.2022
Readiness Development
Microsoft contract
11.2016 - 01.2017
Sr. Instructional Designer
T-Mobile
04.2012 - 08.2014
Program Manager
Microsoft contract
07.2010 - 06.2011