Kanasha Knudsen
Eagle Mountain,UT
Summary
Team Lead with in-depth knowledge in managing diverse teams to drive operational efficiency. Skilled in strategic planning, project management, and conflict resolution. Notable for cultivating productive work environments and fostering professional growth among team members. Previous roles demonstrate significant contributions to process improvements, increased productivity, and business growth.
Overview
6
6
years of professional experience
Work History
Team Lead, Consumer Advocacy
LendingClub Bank
Lehi, UT
09.2024 - Current
- Helped formulate strategies for new projects, initiatives, and objectives through calibration with manager and other key stakeholders.
- Distributed responsibilities and delegated duties according to team expertise weekly.
- Learned a general foundation of the complaints and credit dispute space to ensure and manage the team to the standards set by our regulators.
- Partner with Member Recovery and the CBR group weekly on necessary updates needed in the credit dispute space, ensuring they are done promptly, and communication of updates is provided once completed.
Team Lead, Payment Solution
LendingClub Bank
Lehi, UT
06.2021 - 08.2024
- Allocated tasks on a monthly and weekly basis to leading team members, optimizing growth through their IDPs.
- Monitored team progress towards Payment Solution quarterly function goals and held team members accountable to skills and development items to achieve those results.
- Collaborated and led out with the management leader to implement new chat procedures and policies.
- Organized and prioritized responsibility and additional projects on a daily, weekly, and monthly basis.
- Fostered positive employee relationships through communication, training, and development, coaching daily and weekly.
- Motivated and empowered team members to build customer satisfaction, retention, and growth in the chat function by providing monthly reviews of survey scores and opportunities with team members.
L&D Performance Coach
LendingClub Bank
Lehi, UT
07.2019 - 06.2021
- Certified in the CBS call model, trained on MOS and upskilled Payment Solution associates.
- Assisted in upskilling the Payment Solution production floor to spectrum and walk me.
- Collaborated with Member Recovery Leadership in facilitating Know Your Stuff (6 cohorts) and Level Up sessions for tenured associates (2-3 cohorts).
- Cross trained and certified in 2 departments as a learning and development coach.
- Have engaged, lead, and developed 108 Credit associates, 120 Member Recovery associates, and upskilled 55 associates from various lines of business into Payment Solutions.
Lending Care Associate, Credit
LendingClub Bank
Lehi, UT
02.2019 - 07.2019
- Reviewed 20+ applications per hour for verification of personal information, financial history and current income which exceeded expectations.
Education
High School Diploma -
Bountiful High School
Bountiful, UT05.2014
Skills
- Production Monitoring
- Administration and Management
- Work assignment delegation
- Strategic planning
- Deadline management
- Adaptability in projects
Timeline
Team Lead, Consumer Advocacy
LendingClub Bank
09.2024 - Current
Team Lead, Payment Solution
LendingClub Bank
06.2021 - 08.2024
L&D Performance Coach
LendingClub Bank
07.2019 - 06.2021
Lending Care Associate, Credit
LendingClub Bank
02.2019 - 07.2019
High School Diploma -
Bountiful High School
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