Summary
Overview
Work History
Education
Skills
Timeline
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Halie Firl

Salt Lake City,UT

Summary

Dependable people leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team and company benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Team Lead, Consumer Advocacy

LendingClub
Lehi, UT
04.2021 - Current
  • Provided leadership and guidance to 13 direct reports, ensuring that tasks were completed on time and to a high standard across several department functions.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development and ensure strong support.
  • Scaled and rolled out multi-department work platforms, company development programs, and procedures collaborating across company locations with legal, compliance, fraud, credit bureau reporting, infosec and operations teams to ensure seamless customer experience and company compliance.
  • Initiated and led department procedure change project to maximize efficiency and reduce production time required to complete disputes, thus reducing employment costs.
  • Restructured team responsibilities and goals to eliminate need for overtime 3 months into role.
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Team Lead, Credit

LendingClub
Lehi, UT
03.2021 - 03.2021
  • Quickly stepped into role to fill company need and improved 12 direct reports performance to eliminate loan application backlog.
  • Facilitated growth-mindset environment through team times and 1:1’s to improve team culture and create a collaborative environment
  • Identified potential issues/bugs in our current procedure to streamline production and align with company goals.

Elevated Fraud Specialist

LendingClub
Lehi, UT
08.2019 - 02.2021
  • Trained and onboarded new hire Fraud associates through classroom learning, side-by-sides, and performance critique.
  • Optimized and scheduled fraud phone schedules through call queue monitoring and identifying weekly trends.
  • Handled escalated calls from members for front-line fraud prevention team
  • Lead team development and coaching for production associates to assess and enhance skillsets.
  • Analyzed large volumes of potentially fraudulent data from multiple sources using advanced fraud analysis.

Fraud Specialist

LendingClub
Lehi, UT
05.2019 - 08.2019
  • Stopped and prevented issuance of fraudulent funds, saving the company $230,000 in fraudulent funds.
  • Excelled in providing great customer service while approaching potentially sensitive conversations with fraud victims, consistently outranking peers in T2B and overall stack rankings.

Education

Bachelor of Science in Psychology -

Brigham Young University
12.2018

Skills

  • Coaching and Mentoring
  • Performance Monitoring
  • Schedule Management
  • Microsoft Office
  • Policy Implementation
  • Operations Management

Timeline

Team Lead, Consumer Advocacy

LendingClub
04.2021 - Current

Team Lead, Credit

LendingClub
03.2021 - 03.2021

Elevated Fraud Specialist

LendingClub
08.2019 - 02.2021

Fraud Specialist

LendingClub
05.2019 - 08.2019

Bachelor of Science in Psychology -

Brigham Young University

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Halie Firl