KANCHAN TIWARI
Summary
As an entry-level professional with a robust educational background in Information Technology, I possess a strong foundation in data analysis, statistics, and information systems. I am highly motivated, a quick learner, and possess excellent communication and problem-solving skills. I am eager to contribute to a dynamic team and grow my professional experience, particularly in roles involving data analysis, compliance, and customer experience improvement.
Overview
4
4
years of professional experience
Work History
Fraud Analyst
Jack Henry
07.2023 - Current
- Utilized advanced data analytics tools and techniques to detect and prevent fraudulent transactions across multiple platforms
- Implemented machine learning algorithms and fraud detection software to analyze transaction patterns and identify anomalies
- Developed and refined fraud detection models to enhance accuracy and reduce false positives
- Conducted forensic analysis of flagged transactions, collaborating with IT and data teams to address and resolve security breaches
- Generated detailed reports and dashboards for tracking fraud trends and system performance.
Data Governance Intern
Texas Workforce Commission
06.2024 - 08.2024
- Profiled, cataloged, and classified data in the data warehouse
- Ensured compliance with data governance practices and standards
- Made data available to users while adhering to proper data governance practices
- Assisted in developing methods for data issue mitigation and deployment
- Worked with customers to identify data user needs and requirements
- Gained experience with ETL (Extract, Transform, Load) tools, enhancing skills in data integration and processing And requirements.
Fraud Analyst / Online Banking Tech Support
Sitel, PSCU
09.2020 - 03.2023
- Leveraged fraud detection systems to evaluate and mitigate risks associated with online banking transactions
- Employed SQL and other querying tools to extract and analyze transaction data, identifying patterns indicative of fraud
- Assisted in the development and maintenance of online banking security protocols and anti-fraud measures
- Provided technical support to customers, including troubleshooting login issues and implementing security updates
- Analyzed system logs and user activity to troubleshoot and resolve technical issues related to online banking.
Education
Masters - Information System
12.2024
Bachelor’s - information technology
12.2020
Accomplishments
- Business Analysis by Microsoft and LinkedIn Scrum Foundation Professional Certificate by Certiprof
- TECHNICAL SKILLS
- Programming: Python, SQL, Git, HTML, CSS, JavaScript
- Data Analysis Tools & Visualization: Tableau, Power BI, SAS Enterprise Miner
- Cloud Computing: AWS, Azure
- Other Tools & OS: MySQL, Windows, Mac, Linux, Microsoft Project, Microsoft Excel, Jira, SharePoint
- PROJECTS
- Retail Store Sales Analysis using SQL
- Technology used: SQL, Data Analysis, Data Visualization
- Analyzed retail sales data using SQL queries, loaded data into SQL database, wrote queries, and created visualizations for report
- Identified top-selling product categories and popular products, top customers by spending, and recommended strategies for improving customer retention and increasing sales
- Manage Player Data Using Python
- Developed a Python program that manages players' data using SQLite database
- Implemented CRUD (Create, Read, Update, and Delete) operations on the database to add, view, update, and delete players' data
- Demonstrated proficiency in SQLite database management, Python programming, and problem-solving skills
- Mental Health Therapy (System Design and Business Analysis)
- Technologies used: UML , DRAW.IO, VISUAL PARADIGM, CANVA
- Project Initiation and Business Requirements Analysis , development , documentation
- Analysis Modeling , Function Modeling , Structural Modeling , Behavioral Modeling
- Design Modeling ,Class and Method Design , Data Management Layer design, Data flow diagram, Data visualization
- Estimate feasibility , Cost , Compatibility ,User Interface Design,UAT
- SMART BUY (Project Management)
- Technologies used: EXCEL , POWERPOINT WORD
- Project Management , Project Development Approach , Project Planning
- PERT Chart analysis , Gantt Chart, Project Report And Presentation
- System Analysis , System Design , Risk Assessment
- OTHER SKILLS
- Excellent analytical, problem-solving, and decision-making skills
- Strong customer focus and service excellence
- Effective time management and prioritization skills
- Ability to analyze data, identify trends, and make data-driven recommendations
- Knowledge of business process analysis and optimization
- Familiarity with SDLC (Software Development Life Cycle) methodologies, including Waterfall and Agile
- Proficient in ensuring data governance and compliance
- Strong communication skills for effective collaboration in a global environment.
Timeline
Data Governance Intern
Texas Workforce Commission
06.2024 - 08.2024
Fraud Analyst
Jack Henry
07.2023 - Current
Fraud Analyst / Online Banking Tech Support
Sitel, PSCU
09.2020 - 03.2023
Masters - Information System
Bachelor’s - information technology
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