Kandace Burgess
Sparrows Point,MD
Summary
Experienced customer service professional with strong communication, conflict resolution, and accuracy skills. Skilled in multi-line phones, patient records, insurance verification, and billing support while maintaining courteous service in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Usher
Oakview group
Baltimore, Maryland
01.2023 - Current
- Guided guests to assigned seats while ensuring a welcoming and supportive atmosphere.
- Confirmed ticket validity for guests and directed guests to correct seating locations.
- Assisted guests with inquiries and service needs to enhance overall experience.
Customer Service Coordinator
John Hopkins Health System
Baltimore, Maryland
08.2021 - Current
- Answered incoming calls via multi-line phone system, providing prompt assistance to enhance customer satisfaction.
- Updated insurance details in patient records to maintain accurate information for efficient patient care.
- Entered patient information accurately and kept records current.
- Submitted billing claims to facilitate timely reimbursement and ensure financial accuracy.
Education
High School Diploma -
Mergenthaler Vocational Technical High Schooll
Baltimore, MD06-2001
Skills
- Ticket validation
- Seating arrangement
- Guest interaction
- Customer engagement
- Visitor assistance
- Customer service
- Event coordination
- Problem solving
- Conflict resolution
- Effective communication
- Patient records
Timeline
Usher
Oakview group
01.2023 - Current
Customer Service Coordinator
John Hopkins Health System
08.2021 - Current
High School Diploma -
Mergenthaler Vocational Technical High Schooll