Kandace Henschel
RealJoy
Freeport,FL
5
years of professional experience
Results-driven booking specialist with strong organization and data entry skills. Dedicated to optimizing guest experiences and ensuring high satisfaction through effective communication.
Work History
Booking Specialist
2 Years- Managed booking inquiries and coordinated reservations across multiple platforms.
- Utilized booking software to streamline reservation processes and enhance operational efficiency.
- Resolved customer issues promptly, ensuring high satisfaction levels and 5-star experience through effective and clear communication.
- Resolved customer issues promptly, ensuring high satisfaction levels through effective communication.
Reservations Coordinator
1 Year 3 Months- Coordinated reservations, ensuring accurate bookings and timely confirmations for guests.
- Streamlined reservation processes, enhancing efficiency and minimizing errors in booking systems.
- Managed customer inquiries through phone and email, providing exceptional service and support.
- Developed training materials for new team members, fostering knowledge sharing and consistency in operations.
Key Leader
1 Year 9 Months- Led daily team operations to enhance customer experience and engagement.
- Developed training programs to improve staff performance and service delivery.
- Implemented inventory management processes to ensure product availability and turnover.
- Collaborated with cross-functional teams to drive brand initiatives and community events.
Education
Bachelor of Science - Sociology
Bachelor of Arts - Associates of Arts
Skills
Data entry proficiency
Strong organization
Payment processing
Financial transactions
Calendar management
Reservation management
Fluent in English
Reservation management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8-10 staff members.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide 5-star reviews.
Interests
Gardening
Cooking/Baking
Avid Reader
Documenting and sharing travel experiences.
Playing Sports - Lacrosse
Basketball and Pickleball
Mindfulness Practices
Yoga
Timeline
Booking Specialist
RealJoy
08.2024 - CurrentRead More
Reservations Coordinator
Destin Getaways
05.2023 - 08.2024Read More
Key Leader
Lululemon Athletica
08.2021 - 05.2023Read More
Florida State Univeristy
Bachelor of Science from Sociology
Read More
Northwest Florida State College
Bachelor of Arts from Associates of Arts
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