Kandace Hill
Imboden,AR
Summary
Compassionate and dependable certified nursing assistant with 10+ years of experience in delivering patient care and supporting healthcare teams. Strong focus on electronic data accuracy and HIPAA compliance in dynamic environments. Ability to remain composed under pressure, addressing patient concerns with empathy and achieving favorable outcomes. Currently pursuing a health information technology degree and eager to leverage these skills and expertise in remote healthcare customer service or data entry roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Stay at Home Parent/Full Time Student
Self Managed
Imboden, Arkansas
08.2024 - Current
- Pursuing a Health Information Technology degree through remote coursework.
- Manage full-time household operations and childcare while executing a planned career transition into the healthcare data field.
- Balance academic deadlines, family commitments, and personal responsibilities while maintaining strong organizational and time management skills.
Certified Nursing Assistant
Greenhouse Cottages of Walnut Ridge
Walnut Ridge, Arkansas
07.2022 - 08.2024
- Delivered high-quality emotional support to residents and family members by addressing concerns, answering questions, and ensuring needs were met in a timely and professional manner.
- Communicated clearly and compassionately with residents, families, nurses, and interdisciplinary teams via in person, phone, and electronic documentation.
- Maintained accurate and detailed records in electronic health systems while ensuring full confidentiality and HIPAA compliance.
- Built trust and rapport with residents and families through active listening, emotional support, and consistent follow-up
- Collaborated with coworkers to ensure positive outcomes and improve overall care experience for residents and families.
Career Break
Self
Imboden, Arkansas
04.2020 - 07.2022
- Paused professional career to welcome a new baby and manage family health logistics during pandemic related closures.
- Supervised daily household operations, budgeting, and schedules under changing public health guidelines.
- Maintained sharp interpersonal communication skills; fully prepared for immediate return to customer facing roles.
Auction Assistant (Volunteer)
Black Rock Auction
Black Rock, Arkansas
11.2018 - 04.2020
- Provided customer support to bidders and buyers by answering questions and assisting with registration and participation.
- Communicated with customers in person to resolve issues related to bidding and payments through the electronic system.
- Executed rapid, real time data entry during live events, accurately recoding final prices and buyer IDs.
- Maintained extreme focus in a fast-paced environment to log high volume transactions accurately without processing delays.
- Resolved customer complaints and concerns by identifying issues quickly and providing clear, professional solutions or escalation when needed.
- Managed multiple tasks in a fast paced, time sensitive environment while maintaining professionalism and composure.
Career Break-Family Caregiver
Self Managed
Imboden, Arkansas
10.2017 - 11.2018
- Served as primary caregiver during a period of bereavement and family transition.
- Managed household responsibilities and provided emotional and logistical support to dependents.
- Developed resilience, adaptability, and strong time management skills while navigating significant life changes.
Certified Nursing Assistant
Stonebridge Assisted Living
Pocahontas, Arkansas
03.2015 - 10.2017
- Maintained precise digital documentation for up to 15 residents per shift, ensuring real time data availability.
- Managed high pressure situations with emotional intelligence ensuring safety and comfort for residents.
- Provided compassionate, empathetic assistance to diverse populations, building immediate trust and rapport.
- Anticipated resident needs proactively, reducing response times and improving overall satisfaction.
- Accurately charted vital signs, intake metrics, and behavioral changes in electronic charting system.
Certified Nursing Assistant
Cave City Nursing Home
Cave City, Arkansas
10.2012 - 01.2015
- Delivered responsive service and support to residents and families by promptly addressing questions, concerns, and requests.
- Cultivated positive relationships through compassionate communication and active listening to enhance resident satisfaction.
- Maintained absolute confidentiality while handling sensitive personal data, strictly adhering to regulatory guidelines.
- Prioritized multiple tasks and requests in a fast-paced environment while maintaining high standards of care and service.
- Facilitated smooth transitions for new residents and families by providing essential information and assistance to foster comfort and confidence.
Skills
- Active listening & empathy
- Conflict resolution & De-escalation
- HIPAA compliance
- Time management & Organization
- Attention to detail & Accuracy
- Problem solving skills
- Calm under pressure
- Friendly, positive attitude
- Critical thinking
- Flexible & adaptable
- Team collaboration & independent work
- Multitasking & organization
- Patient support
- Self-motivated
Certification
- Essential Skills in Microsoft Excel Badge-McGraw-Hill, June 13, 2026
- Certified Nursing Assistant (CNA) Arkansas
Timeline
Stay at Home Parent/Full Time Student
Self Managed
08.2024 - Current
Certified Nursing Assistant
Greenhouse Cottages of Walnut Ridge
07.2022 - 08.2024
Career Break
Self
04.2020 - 07.2022
Auction Assistant (Volunteer)
Black Rock Auction
11.2018 - 04.2020
Career Break-Family Caregiver
Self Managed
10.2017 - 11.2018
Certified Nursing Assistant
Stonebridge Assisted Living
03.2015 - 10.2017
Certified Nursing Assistant
Cave City Nursing Home
10.2012 - 01.2015