Kandi Myrick
BRANDON,MS
Summary
Skilled Client Support Specialist with history of providing top-tier timely and trustworthy services to diverse clientele. Strengths include problem-solving, active listening, and effective communication skills. Proven track record in fostering client relationships, managing crisis situations, and contributing to team success through consistent high-quality support.
Overview
28
28
years of professional experience
Work History
CSS - Client Support Service
Defining Wellness, LLC
Brandon, MS
08.2023 - 10.2024
- Provided emotional support and assistance to clients in daily living situations.
- Demonstrated strong sense of listening skills for customer issues, displaying empathy and maintaining productive dialogue throughout client requests.
- Responded promptly to emergency calls, deemed non life-threatening, from clients requiring immediate attention.
- Provided guidance on problem-solving techniques for clients who are struggling with personal issues or difficult decisions.
Patient Access Data Integrity Specialist III
U. M. M. C. at Grants Ferry
Jackson, MS
11.2021 - 08.2022
- Team Leader for Urgent Care Satellite office at Grants Ferry.
- Reviewed team accounts for quality assurance and gave feedback on monthly basis
- Communicated with patients to verify insurance information, appointments, and pre-registration
- Entered patient information while observing HIPPA law
- Excellent phone and in person skills while carefully listening to the patients needs
Sr. Customer Service Representative
Southern Farm Bureau Casualty Insurance
Ridgeland, US
01.2017 - 06.2021
- First notice of loss insurance representative who took claim reports for automobiles, property, and injuries
- Claims escalations timely handled
- Mentored new employees
- Handled flood claims and policy status as well as billing information
- Entered data into the [Software] system, including payments, account information, and call logs
Primary Caregiver of numerous individuals
Self employed
Brandon, US
01.2010 - 12.2016
- Maintained appointments and ran errands for general needs of patient
- Assisted in giving medications, nourishing meals, and hygiene needs
- General cleaning duties around home
Senior Claims Service Adjuster
Allstate Insurance Company
Ridgeland, US
06.2002 - 10.2009
- Completed liability investigations involving claimants injured and represented by an attorney
- Successfully displayed excellent negotiation skills that resolved complex accident and injury claims involving attorneys in Arkansas and Mississippi
- The trusted investigator of litigation unit that continuously made decisions later held up in a court of law
Team Leader of Corporate Messaging and Programming
Skytel/Worldcom
Jackson, US
01.1998 - 06.2002
- Answered and sent over 500 calls per day for Fortune 500 companies using the 2-way pager system.
- Mentored over 20 employees, working to achieve individual goals for each employee, as well as for the group as a whole.
- Helped resolve pager programming issues for numerous paging companies thru out the US and abroad.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Server
Centre Deli
Jackson, US
06.1996 - 01.1998
- Completed customers orders timely
- Assisted in updating inventory and distribution in order to maintain customer satisfaction and optimize finances
- Wonderful customer service skills
Education
Bachelor of Science - Psychology
Belhaven College
Jackson, MS01.1996
Skills
- Highly motivated
- Strong Investigative skills
- Great Decision-making skills
- Confidential information handling
- Organizational skills
- Solid at Negotiating
- Researching
- Preparing professional reports
- Interpersonal communication
Additionalinformation - References
Available upon request.
Timeline
CSS - Client Support Service
Defining Wellness, LLC
08.2023 - 10.2024
Patient Access Data Integrity Specialist III
U. M. M. C. at Grants Ferry
11.2021 - 08.2022
Sr. Customer Service Representative
Southern Farm Bureau Casualty Insurance
01.2017 - 06.2021
Primary Caregiver of numerous individuals
Self employed
01.2010 - 12.2016
Senior Claims Service Adjuster
Allstate Insurance Company
06.2002 - 10.2009
Team Leader of Corporate Messaging and Programming
Skytel/Worldcom
01.1998 - 06.2002
Server
Centre Deli
06.1996 - 01.1998
Bachelor of Science - Psychology
Belhaven College
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