Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kandice Ager

Spearfish,SD

Summary

Driven by a strong work ethic and a commitment to compassionate care, I leveraged my skills in operations management and patient care at Belle Fourche Health Care Center. Excelling in environments requiring HIPAA compliance and infection control, I significantly enhanced resident wellbeing and safety, embodying customer service excellence and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Environmental Services

Rolling Hills Healthcare
03.2023 - 07.2024
  • Cleaned and disinfected resident rooms, offices, and common areas to promote sanitary living and service areas.
  • Promoted a healthy living space, efficiently laundering linens and ensuring proper disposal of waste materials.
  • Enhanced patient comfort by providing compassionate service and addressing individual needs.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.

Cook

Meade County Jail
06.2022 - 03.2023
  • Developed a comprehensive understanding of the unique challenges and responsibilities that come with working in a correctional facility kitchen environment.
  • Maintained a safe and sanitary kitchen environment by adhering to strict cleaning and sanitation protocols.
  • Prepared meals accommodating special dietary needs, including allergies, religious restrictions, and medical conditions.

General Manager

Subway
05.2012 - 01.2022
  • Oversaw all day to day operations for Subway locations.
  • Responsible for all aspects of employee development. Recruitment, hiring, training, employee and manager performance reviews, discipline, and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Managed weekly inventory, all ordering, inspection of deliveries to ensure highest food quality, reconcile waste to ensure lowest possible food costs.

Certified Nursing Assistant

Belle Fourche Health Care Center
09.2009 - 03.2012
  • Provided high-quality compassionate care services such as bathing, grooming, dressing, and feeding to ensure residents dignity.
  • Delivered individualized resident care by recording vital signs, documenting observations, administering treatments, and evaluating resident needs.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents and families.

Education

High School Diploma -

Black Hills Forest High School
Nemo, SD
05.1998

Skills

  • Compassionate
  • Patient Care
  • HIPAA Compliance
  • Customer Service
  • Food Preparation
  • Recording vital signs
  • Cleaning and sanitizing
  • Infection Control
  • Strong Work Ethic
  • Operations Management

Certification

  • CNA - Certified Nurse Assistant

Timeline

Environmental Services

Rolling Hills Healthcare
03.2023 - 07.2024

Cook

Meade County Jail
06.2022 - 03.2023

General Manager

Subway
05.2012 - 01.2022

Certified Nursing Assistant

Belle Fourche Health Care Center
09.2009 - 03.2012

High School Diploma -

Black Hills Forest High School

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Kandice Ager