Kandice Ager
Spearfish,SD
Summary
Driven by a strong work ethic and a commitment to compassionate care, I leveraged my skills in operations management and patient care at Belle Fourche Health Care Center. Excelling in environments requiring HIPAA compliance and infection control, I significantly enhanced resident wellbeing and safety, embodying customer service excellence and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Environmental Services
Rolling Hills Healthcare
Belle Fourche, SD
03.2023 - 07.2024
- Cleaned and disinfected resident rooms, offices, and common areas to promote sanitary living and service areas.
- Promoted a healthy living space, efficiently laundering linens and ensuring proper disposal of waste materials.
- Enhanced patient comfort by providing compassionate service and addressing individual needs.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Cook
Meade County Jail
Sturgis, SD
06.2022 - 03.2023
- Developed a comprehensive understanding of the unique challenges and responsibilities that come with working in a correctional facility kitchen environment.
- Maintained a safe and sanitary kitchen environment by adhering to strict cleaning and sanitation protocols.
- Prepared meals accommodating special dietary needs, including allergies, religious restrictions, and medical conditions.
General Manager
Subway
Belle Fourche, SD
05.2012 - 01.2022
- Oversaw all day to day operations for Subway locations.
- Responsible for all aspects of employee development. Recruitment, hiring, training, employee and manager performance reviews, discipline, and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed weekly inventory, all ordering, inspection of deliveries to ensure highest food quality, reconcile waste to ensure lowest possible food costs.
Certified Nursing Assistant
Belle Fourche Health Care Center
Belle Fourche, SD
09.2009 - 03.2012
- Provided high-quality compassionate care services such as bathing, grooming, dressing, and feeding to ensure residents dignity.
- Delivered individualized resident care by recording vital signs, documenting observations, administering treatments, and evaluating resident needs.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with residents and families.
Education
High School Diploma -
Black Hills Forest High School
Nemo, SD05.1998
Skills
- Compassionate
- Patient Care
- HIPAA Compliance
- Customer Service
- Food Preparation
- Recording vital signs
- Cleaning and sanitizing
- Infection Control
- Strong Work Ethic
- Operations Management
Certification
- CNA - Certified Nurse Assistant
Timeline
Environmental Services
Rolling Hills Healthcare
03.2023 - 07.2024
Cook
Meade County Jail
06.2022 - 03.2023
General Manager
Subway
05.2012 - 01.2022
Certified Nursing Assistant
Belle Fourche Health Care Center
09.2009 - 03.2012
High School Diploma -
Black Hills Forest High School