Summary
Overview
Work History
Education
Skills
Timeline
Kandice Alcorn

Kandice Alcorn

Senior Living Executive
Murfreesboro,TN

Summary

Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

26
26
years of professional experience

Work History

Chief Clinical and Operations Officer

Frontier Management, LLC
04.2022 - Current
  • Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
  • Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
  • Collaborated with sales and marketing teams to develop strategies for driving revenue growth.
  • Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
  • Mentored junior team members, fostering professional development and enhancing overall team performance.
  • Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
  • Liaised between departments including HR, IT and Finance ensuring smooth communication and collaboration.

VP of Clinical Services

Frontier Management
04.2017 - 04.2022
  • Enhanced patient care quality by implementing evidence-based clinical practices and protocols.
  • Streamlined clinical operations for increased efficiency, optimizing staff utilization and resource allocation.
  • Developed comprehensive training programs to improve the skills of clinical staff members, resulting in better patient outcomes.
  • Established a culture of continuous improvement, fostering collaboration among departments to drive innovation in patient care delivery.
  • Oversaw the expansion of clinical services, ensuring seamless integration of new programs into existing infrastructures.
  • Ensured compliance with all industry regulations and standards by regularly reviewing policies and procedures, updating as necessary to maintain best practices.
  • Implemented robust performance management systems that evaluated staff effectiveness based on measurable outcomes related to patient care quality and safety.
  • Fostered an environment conducive to professional development among staff members by offering ongoing education opportunities tailored to individual interests and career aspirations.
  • Served as a liaison between clinical departments and executive leadership, bridging communication gaps and facilitating information sharing for more informed decisionmaking.
  • Implemented new policies and educated staff on changes.
  • Developed, implemented, revised, and evaluated policies and procedures.

VP of Clinical and Regulatory Monitoring

Formation Healthcare Group
09.2012 - 03.2017
  • Streamlined the due diligence process for increased efficiency and improved turnaround times.
  • Conducted comprehensive research on industry trends, ensuring clients were well-informed about potential risks and opportunities.
  • Developed robust risk mitigation strategies, enabling clients to navigate competitive market environments successfully.
  • Provided expert guidance on regulatory compliance matters, ensuring adherence to relevant laws and regulations across diverse industries.
  • Managed multiple simultaneous projects while consistently meeting deadlines and maintaining exceptional attention to detail in all deliverables.
  • Assisted in developing company-wide best practices for the due diligence process, contributing to overall operational excellence.
  • Presented findings to senior management teams, effectively communicating complex information in an easily digestible format for non-specialist audiences.
  • Built strong relationships with clients through consistent communication and a commitment to understanding their unique needs and concerns.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Developed risk assessment models to identify potential compliance risks.

Regional Case Mix Coordinator, Regional Nurse, DON

National Healthcare Corp
04.1998 - 08.2012
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Master of Science -

Benedictine University, Lisle, IL
04.2017

Bachelor of Science - Nursing

Fort Hays State University, Hays, KS

Skills

  • Procedure Optimization
  • Budget Development
  • Organizational Efficiency
  • Continuous Improvement
  • Risk Assessment
  • Team Leadership
  • Quality Assurance
  • Decision Making
  • Vendor Management
  • Regulatory Compliance
  • Operations Oversight

Timeline

Chief Clinical and Operations Officer - Frontier Management, LLC
04.2022 - Current
VP of Clinical Services - Frontier Management
04.2017 - 04.2022
VP of Clinical and Regulatory Monitoring - Formation Healthcare Group
09.2012 - 03.2017
Regional Case Mix Coordinator, Regional Nurse, DON - National Healthcare Corp
04.1998 - 08.2012
Benedictine University - Master of Science,
Fort Hays State University - Bachelor of Science, Nursing
Kandice AlcornSenior Living Executive