Kandice Eutin
Danville,OH
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in the industry Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I do not have any certificates at this time as it has been several years .I was in the food service industry. But willing and very able to help get and utilize them.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Knox Community Hospital
Mount Vernon , OH
02.2011 - Current
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Monitored customer satisfaction levels through surveys and feedback .
- Helped get customers to the proper appointment type for many different providers
- Keep track of insurance changes to provide the customer with excellent care
- Keep time management on the top priority for the customer so they could receive services owed
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collaborated with sales team members to stay current on , and resolve item issues.
- Supported sales team members to drive growth and development.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
Server Food Prep Cook
McFaddens hot spot
Danville , OH
05.2009 - 01.2011
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took orders from customers accurately and in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted guests and provided menus.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
High School Diploma -
Danville High School
Danville , OH05-1997
Skills
- Technical troubleshooting
- Scheduling
- Complaint resolution
- Prioritization
- Task prioritization
- Problem-solving
- Administrative support
- Receiving support
- Decision-making
Timeline
Customer Service Representative
Knox Community Hospital
02.2011 - Current
Server Food Prep Cook
McFaddens hot spot
05.2009 - 01.2011
High School Diploma -
Danville High School