Kandice Kiefer

customer service, handeling with the vendors, stock and pull, back stock, patience, clean work space, communication skills, telephone communications

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Collaborated with management to develop strategies for enhancing overall customer experience.
• Responded to customer requests for products, services, and company information.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Promptly responded to inquiries and requests from prospective customers.
• Cross-trained and backed up other customer service managers.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Increased efficiency and team productivity by promoting operational best practices.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Met customer call guidelines for service levels, handle time and productivity.

cooking and prepping for patients, push food cats to patients rooms and see if they needed anything, clean kitchen after every meal, dishes, and servee