Nevaeh Flores
San Angelo
Summary
Results-oriented individual with a solid background in customer service and conflict resolution. Expertise in managing inquiries and service requests while maintaining a professional demeanor in high-pressure situations. Eager to contribute to a team focused on delivering outstanding customer experiences.
Overview
1
1
year of professional experience
Work History
CSR
Holiday cleaners
San Angelo
11.2025 - Current
- Assisted customers with inquiries and provided product information.
- Managed order processing and coordinated service requests efficiently.
- Maintained cleanliness and organization of the service area for optimal workflow.
- Collaborated with team members to enhance customer service practices.
- Handled cash transactions and balanced registers at the end of shifts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Waitress
el paisano
San Angelo
07.2025 - 09.2026
- Provided friendly and efficient service to customers in a busy restaurant environment.
- Assisted in maintaining cleanliness and organization of dining and service areas.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Processed payments accurately using cash registers or POS systems.
Education
High School Diploma -
Central High School
San Angelo, TX05-2025
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Team collaboration
- Payment processing
- Problem solving
- Time management
- Communication skills
- Tech-Savvy
- Effective communication
- Active listening
- Telephone skills
- Document management
References
References available upon request.
Timeline
CSR
Holiday cleaners
11.2025 - Current
Waitress
el paisano
07.2025 - 09.2026
High School Diploma -
Central High School