Kandice LeBeauf
New Orleans,LA
Summary
Adept at problem-solving and demonstrating exceptional attention to detail, I significantly enhanced customer loyalty and operational efficiency. My leadership fostered teamwork and improved communication, leading to smoother operations and positive workplace culture. Skilled in multitasking and prioritizing tasks, These contributions have consistently resulted in improved customer satisfaction and workplace efficiency.
Overview
14
14
years of professional experience
Work History
Lead Server
Hilton Riverside
04.2023 - Current
- Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.
- . Monitored lounge capacity during busy periods to prevent overcrowding in accordance with fire safety regulations.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Administrative Assistant
Michael Ward Entertainment
02.2019 - 10.2023
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing electronic mail
- Coordinated all publicity, promotion and advertising
Postal Service Employee
United States Postal Service, USPS
01.2021 - 08.2022
- Supported revenue growth initiatives by promoting postal products and services, meeting sales goals set by management.
- Enhanced customer satisfaction by providing timely and accurate information regarding postal services and products.
- Maximized customer convenience by efficiently managing post office box rentals, key distribution, and payment collections.
- Ensured compliance with all USPS regulations while performing daily tasks such as mail collection, sorting, and delivery.
Commuications and Engagment Associate
New Orleans Youth Coalition
08.2017 - 06.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted in planning and revising of programs that were crucial to the population agency, serves including resource coordination, education, community engagement and support efforts.
Head Waiter
American Queen Steamboat
02.2015 - 09.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
Events Manager
Centerplate Catering and Concessions
07.2010 - 02.2013
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Maintained strict safety protocols at all times, mitigating potential risks to attendees during large-scale gatherings.
- Trained and supervised event staff to complete tasks on time.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
Reservationist
Sweet Lorraines's Jazz Club
05.2010 - 12.2012
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Bachelor of Arts - Journalism And Mass Communication
Dillard University
New Orleans, LA05.2014
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
Timeline
Lead Server
Hilton Riverside
04.2023 - Current
Postal Service Employee
United States Postal Service, USPS
01.2021 - 08.2022
Administrative Assistant
Michael Ward Entertainment
02.2019 - 10.2023
Commuications and Engagment Associate
New Orleans Youth Coalition
08.2017 - 06.2019
Head Waiter
American Queen Steamboat
02.2015 - 09.2018
Events Manager
Centerplate Catering and Concessions
07.2010 - 02.2013
Reservationist
Sweet Lorraines's Jazz Club
05.2010 - 12.2012
Bachelor of Arts - Journalism And Mass Communication
Dillard University
Similar Profiles
Stephen HitzfeldtStephen Hitzfeldt
Human Resources Trainer /Senior Recruitment Specialist at Hilton RiversideHuman Resources Trainer /Senior Recruitment Specialist at Hilton Riverside
Soknang TEANGSoknang TEANG
Front Desk Supervisor at Hilton RiversideFront Desk Supervisor at Hilton Riverside
Stiven MontoyaStiven Montoya
Laundry Runner at Hilton Riverside New OrleansLaundry Runner at Hilton Riverside New Orleans