KANDICE LLOYD
Alachua,FL
Summary
Articulate (Rise and Storyline)/ Adobe Creative Cloud/ Adobe Captivate/HTML/ CSS style sheet/GIMP/ JavaScript/ Microsoft Office Suite/ Microsoft Teams/ myTraining/PPT/Teamwork.com/Zoom
Overview
15
15
years of professional experience
1
1
Certification
Work History
Education and Training Specialist I
Training and Organizational Development (UFHR)
08.2021 - Current
- Instructor for Business Communication and Thrive courses
- Co-facilitator for departmental visits (Gratitude and Quality Customer Service)
- Apply the ADDIE Model to design ADA-compliant courses
- Design e-learning modules for instructor-led and online trainings
- Interview SME’s to revamp and design courses
- Research and write content to design for presentations
- Develop scripts and storyboards for projects
- Update toolkits and web simulations online for departments on UF campus
- Create instruction guides for ERP project
- Provide talent and voice narration for HR compliance courses in myTraining
- Produce screencastings with voiceovers for special projects
- Build existing instructor-led trainings (ILT's ) for course curriculum
- Convert and revamp courses from Captivate to Articulate (Rise and Storyline)
- Conduct run-through practices and troubleshoot technology for colleagues in training rooms
- Provide tech and facilitator help for conferences and retreats at UF
- Conduct myTraining troubleshooting for 40,000 plus active learners (UF faculty, Staff, and UF Shands)
- Keep track of learner participation for approximately 2,000-3000 participants
- Conduct audits in myTraining for certificate programs and courses
- Provide customer service and administrative support
Financial Aid Coordinator I
UF Student Financial Affairs/Enrollment Management
10.2019 - 08.2021
- Advised current and prospective students on financial aid
- Provided guidance on federal, state and institutional awards
- Reviewed financial aid applications and make awarding decisions within federal regulations
- Assisted in conducting presentations for PAACT, Innovation Academy, and prospective students
- Facilitated training and provide guidance to new hires within my department on how to maneuver through campus solutions, federal, state and institutional aid programs
- Participated as a Search Committee Member (Interviewed prospects for job openings posted within our department)
- Received Managing at UF: Supervisory Challenge Certificate
- Enrollment Management IDEA (Inclusion, Diversity, Equity and Access) Committee Member
- National Association of Student Financial Aid Administrators (NASFAA Member) Sponsored by my department to attend the Crucial Conversations Workshop and received my certificate
- Florida Association Of Student Financial Aid Administrators (FASFAA Member) Received Campus Based Solutions Certificate
- Actively attended HR trainings, webinars, and professional development opportunities
Relationship Manager
Bank Of America Corp
07.2018 - 06.2019
- Provided guidance and trained clients on how to use self-service technologies
- Advised and educated clients on small business, estate and power of attorney accounts
- Identified and resolved complex problems that arose regarding client accounts
- Leveraged available resources and technologies to optimize the customer experience
- Collaborated with teammates and business partners to build strong relationships
- Proactively managed risk in business, product and service transactions leveraging available tools
- As a notary, I reviewed, stamped and provided guidance on technical documents
Business Development Manager-Recruitment
The Princeton Review
10.2016 - 05.2018
- Conducted informational presentations, workshops and marketing events at leading universities for test preparation for medical and graduate school
- Recruited, auditioned, interviewed, hired, conducted orientations, and managed campus ambassadors/instructors at UF, UCF, and FSU
- Oversaw the day-to-day operation of admissions enrollment through Salesforce
- Tracked applicants for hiring through our applicant tracking system. Opened requisitions and tracked online applicants through our hiring system
- Processed background screenings and I-9 forms. Handled all new hire paperwork for onboarding of new hires with the company
- Utilized recruitment resources such as marketing events, social and print media to advertise job postings
- Planned, managed, and budgeted all promotional and operational aspects of running marketing events
- Served as an advisor and admissions expert in all The Princeton Review's test prep courses
- I built and maintained relationships with administrators, faculty, counselors, advisors and student organizations to increase brand recognition and attendance at events
Sales Supervisor
Tommy Hilfiger/JCPenney
03.2014 - 10.2016
- Recruited and trained staff to provide exceptional customer service. I also did scheduling and developmental calendars for associates/ leads to advance to the next level of their career. Managed associates by providing coaching and feedback
- I trained associates on signing our customers up for Hilfiger Club, and as a result we are ranked #7 in the district and reached our goal of 50%
- Ranked number 1 in the district for the month of July for increased sales. Ranked number 1 twice in the district during the month of April and July for customer service and surveys
Outpatient Scheduler
FRI/Florida Hospital
08.2012 - 03.2014
- Scheduled outpatient appointments for all FRI and Florida Hospital locations
- Scheduled appointments using systems Cerner and SunPort
- Corrected and modified discrepancies in scheduling. Verified accuracy of health insurance
Casualty Claims/Personal Injury Adjuster
Nationwide And Progressive Insurance
12.2009 - 06.2012
- Analyzed and identified wage loss expenses and wage exposures on medical claims, in order to process payments consistent with policies and procedures
- Provided recommendations to management based on investigation results on qualifications for benefits payout
- Researched medical records to understand nature and extent of injury, medical conditions and necessity
- Evaluated claims for potential fraud issues
Skills
EdTech Instructional Design Certificate
University of Florida -August 2024
Master of Science: Management
University of Florida -DEC 2009
Bachelor of Science: Advertising /Business
University of Florida-DEC 2008
Human Resource Generalist Certificate
University of Central Florida
(Continuing Education Program) -JAN 2015
Certificate in Entrepreneurship
/New Venture Creation
University of Florida- DEC 2009
Certification
State Of Florida Notary Public
OCT. 2018-2022
Additional Information
- Awards/Activities: Recognized in UFHR Newsletter for customer service and facilitation in 2021 and 2024.Search Committee Member (Interview prospects for job opening posted within our department) -2020.Enrollment Management IDEA (Inclusion, Diversity, Equity and Access) Committee Member-2020. Crucial Conversations Certificate -2020. National Association of Student Financial Aid Administrators (NASFAA)-2020. 12/2009-6/2010 Cleve Hamm Scholarship (Knight Division in the College of Journalism and Communications), The National Scholars Honor Society/Activities: Central Florida Urban League of Young Professionals Mar.2013 -Mar. 2014. Lead prospect count in the Florida region for 2017 & 2018 with The Princeton Review. Sunshine Broadcasting-On-Air Personality "Kandy Kay" 04/2007-12/2010
Timeline
Education and Training Specialist I
Training and Organizational Development (UFHR)
08.2021 - Current
Financial Aid Coordinator I
UF Student Financial Affairs/Enrollment Management
10.2019 - 08.2021
Relationship Manager
Bank Of America Corp
07.2018 - 06.2019
Business Development Manager-Recruitment
The Princeton Review
10.2016 - 05.2018
Sales Supervisor
Tommy Hilfiger/JCPenney
03.2014 - 10.2016
Outpatient Scheduler
FRI/Florida Hospital
08.2012 - 03.2014
Casualty Claims/Personal Injury Adjuster
Nationwide And Progressive Insurance
12.2009 - 06.2012
Similar Profiles
Vallian LewisVallian Lewis
Administrative Assistant at Leadership & Organizational DevelopmentAdministrative Assistant at Leadership & Organizational Development
WILLIAM C. TAKEWELLWILLIAM C. TAKEWELL
Organizational Learning Consultant – Workforce Development at LCMC Health, Organizational DevelopmentOrganizational Learning Consultant – Workforce Development at LCMC Health, Organizational Development
He,Gabriel Muller-RamseyHe,Gabriel Muller-Ramsey
Volunteer at Leadership & Organizational DevelopmentVolunteer at Leadership & Organizational Development
Katria MerricksKatria Merricks
Direct Support Professional at ARC of Alachua CountyDirect Support Professional at ARC of Alachua County
Cheyla (Jaidyn) StrongCheyla (Jaidyn) Strong
Assistant Department Manager at MCDONALDSAssistant Department Manager at MCDONALDS