Kandice Mayfield
Rockdale
Summary
Seasoned Customer Service Representative with over 20 years in client relations and issue resolution. Expertise in managing inquiries, processing orders, and maintaining accurate records. Proficient in Microsoft Office and staff training, consistently enhancing performance and customer satisfaction.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Account Management
Ebay Inc
Austin
10.2015 - 06.2019
- Facilitated client communications regarding account support, billing, sales allotments, and revenue performance to promote clear understanding and prompt inquiry resolution.
- Managed client relationships to ensure satisfaction and retention.
- Developed account strategies to enhance service delivery and client engagement.
- Coordinated cross-functional teams to address client needs effectively.
Customer Service Representative/Customer Retention Representative
AT&T Wireless/Cingular Wireless
Austin
03.2004 - 06.2008
- Cultivated empathetic client relationships, surpassing retention and sales benchmarks to strengthen customer loyalty
- Calculated transaction pricing, ensuring billing accuracy and enhancing client satisfaction
- Mentored team members through cross-training initiatives, improving operational flexibility and ensuring effective shift coverage
Assistant/Hostess Hospitality Trainer
Abuelo's Authentic Mexican Food Restaurant
Austin
02.2003 - 03.2004
- Facilitated prompt, professional service by coordinating guest arrivals and seating
- Managed guest seating protocols to improve table turnover and enhance dining experiences
- Monitored dining areas to anticipate guest needs and deliver proactive service
- Coordinated guest arrivals and seating to provide prompt, professional service
- Resolved customer inquiries and feedback to enhance service quality and guest satisfaction
- Coordinated communication between culinary, management, and service teams to streamline floor operations
- Instructed a cohort of eight employees on operational procedures, safety protocols, recipe standards, and plating techniques
Donation Call Center Service Representative
Big Brothers/Big Sisters Of America
Austin
01.2001 - 02.2003
- Cultivated strong donor relationships, consistently surpassing fundraising goals
- Achieved high donation conversion rates through a consultative, value-focused service approach
- Handled incoming calls and addressed client inquiries efficiently.
- Provided support to volunteers and matched them with youth participants.
- Maintained accurate records of interactions in the database system.
Front Of House Banquet Server
Columbia Lakes Country Club
West Columbia
05.1999 - 01.2001
- Devised innovative service systems that bolstered customer satisfaction ratings
- Promoted guest retention through professional rapport and hospitality
- Coordinated cash handling, product assistance, and facility sanitation with staff to ensure seamless service
- Cultivated professional rapport and hospitality to enhance guest retention
- Delivered high-quality client communication and product representation to elevate guest experience
- Addressed and rectified customer grievances to maintain service integrity
Insurance Clerk Assistant
Family Practice Clinic
Austin
05.1995 - 10.1998
- Executed outbound patient outreach to enhance patient engagement and ensure follow-up care
- Executed outbound patient outreach to support engagement and follow-up care
- Reported operational requirements and issues to supervisors for swift resolution
- Investigated and resolved administrative system discrepancies to minimize operational downtime
- Synthesized statistical data for targeted reporting to inform management decisions
- Investigated and resolved administrative system discrepancies to reduce operational downtime
Education
High school graduate -
David Crockett High School
AustinSkills
- Client relationship management
- Account support
- Sales
- Account coordination
- Client support
- Billing accuracy
- Insurance Verification
- Order management
- Data management
- Data analysis
- Statistical Reporting
- Microsoft Excel
- Microsoft Office
- CRM management
- CRM systems
- Digital communication
- Customer service
- Customer support
- Service excellence
- Staff Training
- Mentoring
- Retention strategies
- Process Improvement
- Cross-functional collaboration
- Problem Solving
- Proactive problem solving
- Attention to detail
- Time management
- Organizational skills
- Conflict resolution
- Verbal communication
- Written communication
- Written communication skills
- Effective messaging
- Team Management
- Computer Proficiency
- Relationship management
- Client relationship building
- Issue resolution
- Adaptive thinking
- CRM systems
Certification
Driver's License
Timeline
Account Management
Ebay Inc
10.2015 - 06.2019
Customer Service Representative/Customer Retention Representative
AT&T Wireless/Cingular Wireless
03.2004 - 06.2008
Assistant/Hostess Hospitality Trainer
Abuelo's Authentic Mexican Food Restaurant
02.2003 - 03.2004
Donation Call Center Service Representative
Big Brothers/Big Sisters Of America
01.2001 - 02.2003
Front Of House Banquet Server
Columbia Lakes Country Club
05.1999 - 01.2001
Insurance Clerk Assistant
Family Practice Clinic
05.1995 - 10.1998
High school graduate -
David Crockett High School