Kandie Cantu
Corpus Christi
Summary
Dedicated and detail-oriented professional seeking to expand knowledge and grow within a dynamic organization. Proven ability to learn quickly and exceptional organizational skills consistently contribute to a positive work style. Eager to leverage expertise and commitment to a company that provides personal and professional development. Prepared to make a meaningful impact as a valuable team member.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
Texas Family Wellness Clinic, Inc.
Robstown, TX
03.2024 - Current
- Assisted in managing front office operations for a busy primary care physician office. Coordinated scheduling for five providers. Supported preparation for laser therapy, IV therapy, and nurse injection/lab procedures.
- Oversaw coordination of six front office staff members at dual locations, facilitating smooth patient interactions during check-in and checkout.
- Knowledgeable in verifying insurance for BCBS, Christus, UHC , Medicare, Humana, Centivo etc. Creates insurance claims, runs benefits to write "cost estimates" and " estimation of Benefits" as needed.
- Utilized eClinicalWorks on a daily basis to support patient management tasks. Assisted in navigating the application effectively over two years of experience.
- Prepared the Daily collections report after determining patient benefits , calculating deductibles , coinsurance and other payments to provide patients with the most accurate cost for their visit.
- Reviewed insurance claim remits and communicated accurate balance information to patients. Assisted patients in establishing payment plans as necessary.
- Developed and executed daily workflows for front office staff to enhance operational efficiency. Guided team members to achieve task completion by the end of day.
- Managed company voicemail inbox daily. Responded to patient calls by delegating or transferring to appropriate departments.
- Holds daily "Huddles" with front office team to refocus and re direct the team, discusses current issues, retrained as needed.
- Assisted in onboarding new front office staff through three weeks of training and shadowing activities. Supported all team members in understanding operational procedures and customer service standards..
- Conducted bi-weekly inventory assessments of office supplies and vitamins.
- Manages and tracks Vitamin sells, Encourages team to make monthly bonus . Responsible for keeping the shelves stocked.
- Take Chronic care management calls daily. Checks in with patients that have chronic conditions to ensure they understand treatment plans and are update with current labs, tests.
- Works with back office of MA’s and nurses, providers and business owners to ensure a positive and productive interaction with each patient for any visit type.
Administrative Assistant
Texas A&M University
Corpus Christi, TX
06.2022 - 01.2024
- Facilitated administrative operations for faculty in psychology and sociology departments.
Front Desk Receptionist
Barkaritaville Pet Resort
Corpus Christi, TX
05.2021 - 05.2022
- Greeted clients upon arrival. Answered phone inquiries and provided assistance regarding policies and promotions. Coordinated with daycare, grooming, and lodging departments to schedule services and support customer satisfaction.
Cosmetics Sales Associate
HEB Grocery Incorp
Odessa, TX
12.2020 - 12.2021
- Welcomed customers on sales floor and provided assistance with product knowledge. Guided customers to locate items within department. Unloaded shipments and organized displays to promote merchandise.
Front End Manager
HEB Grocery Incorp
Odessa, TX
04.2019 - 12.2020
- Oversaw front-end operations and managed staff to improve customer service quality. Developed training programs for new employees to ensure effective onboarding. Coordinated schedule to align with peak shopping hours.
Education
high school diploma -
carroll high school
Corpus Christi, TX01-2010
Skills
- Documentation review
- Management
- Insurance prior authorization
- Attention to detail
- CRM software
- Productivity software
- Medical billing
- ICD-10
- CRM system proficiency
- Front desk
- Guest services
- Medical insurance appeals management
- Sales
- Customer service
- Case management
- Microsoft Excel
- Computer skills
- Writing Skills
- Workday
- Insurance medical billing
- Administrative Experience
- Office management
- Customer complaint resolution
- Medicare regulations
- POS
- Telemarketing
- Medical billing account reconciliation
- Personal assistant experience
- Account reconciliation
- Insurance claim appeals processing
- Research
- Account management
- Cold Calling
- Microsoft Outlook
- Data entry
- Client relationship development
- Microsoft Office
Certification
- Non-CDL Class C
- CDL
Additional Information
Authorized to work in the US for any employer
Timeline
Front Office Manager
Texas Family Wellness Clinic, Inc.
03.2024 - Current
Administrative Assistant
Texas A&M University
06.2022 - 01.2024
Front Desk Receptionist
Barkaritaville Pet Resort
05.2021 - 05.2022
Cosmetics Sales Associate
HEB Grocery Incorp
12.2020 - 12.2021
Front End Manager
HEB Grocery Incorp
04.2019 - 12.2020
high school diploma -
carroll high school