Kandis Callaghan
Meridian,ID
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Scheduler
Pets On Main
07.2022 - Current
- Optimized organizational processes by effectively managing groomers schedules
- Conferred with managers and other personnel to revise plans and achieve demanding targets.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls to introduce customers to products and services offered.
- Set appointments with salespeople and potential customers.
Business Owner/Operator
Self Employed Services
09.2013 - Current
- Oversee end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Education
GED -
Clark College
Vancouver, WASkills
- Key Relationship Development
- Operational Efficiency
- Reminder Calls
- Routine Adjustment
- Client History Collection
- Client Satisfaction
- Schedule Coordination
- Patient intake and vaccination compliance in accordance with local law
- Calendar and Scheduling Software
- Telephone Management
- Effective Multitasking
- Customer Service
- Previous grooming experience
Timeline
Scheduler
Pets On Main
07.2022 - Current
Business Owner/Operator
Self Employed Services
09.2013 - Current
GED -
Clark College
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