Kandis Hathaway
Vallejo,CA
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant
West Contra Costa Urological
Vallejo, CA
10.2022 - 02.2023
- Cleaned, prepared and maintained examination rooms and treatment areas.
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring.
- Provided clinical support for patient care delivery.
- Prepared specimens for outside lab testing.
- Performed gamut of tasks, including maintaining files, verifying insurance claims on behalf of patients and scanning documents in MedEvolve, Medicare software.
- Supported front office billing, scheduling and patient check-ins in Medicare.
- Measured vital signs, including pulse rate, temperature, blood pressure, weight and height.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Answered phone calls and scheduled or followed-up on appointments In medEvolve.
- Prepared treatment rooms for patient examinations.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Administered injections and medications, dressed wounds and collected lab specimens for tests.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Interviewed patients to obtain medical information and document vital signs.
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions.
Operations Contractor Coordinator
AT&T
Concord, CA
04.1998 - 03.2005
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Monitored and controlled department budget to grow revenue and contain expenses.
- Reduced bottlenecks by implementing standardized equipment maintenance schedule and processes.
- Set forward-thinking policies to meet business needs and boost team success.
- Evaluated training needs and conducted performance reviews to drive staff development.
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
- Scheduled shifts to minimize labor costs and drive productivity.
- Resolved problems, provided open communication and recommended discipline and terminations.
- Monitored and adjusted staff schedules based on changing operational demand.
- Optimized business performance with consistent data tracking and analysis of ongoing operations.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Increased employee job satisfaction with hands-on, motivational approach.
- Recommended and implemented procedural changes to enhance services for customers.
- Coordinated and supervised team member activities to consistently meet customers' needs.
- Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
- Supported HR initiatives by connecting with employees and actioning staff feedback.
- Identified and solved complex business challenges with high-level financial acumen.
- Analyzed and optimized sales, marketing and promotional strategies using industry expertise.
- Leveraged industry and operational knowledge to develop new revenue streams.
- Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable and payroll processes.
- De-escalated employee disputes using advanced mediation techniques for minimal staff complaints.
Timeline
Medical Assistant
West Contra Costa Urological
10.2022 - 02.2023
Operations Contractor Coordinator
AT&T
04.1998 - 03.2005