Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kandis Johnson

Nashville,TN

Summary

Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.

Overview

10
10
years of professional experience

Work History

Revenue Specialist

EnableComp
10.2022 - Current
  • Medical Billing and Coding
  • ICD-10
  • Data Entry
  • Chat
  • Payment Posting
  • Revenue Cycle Management
  • Denial Management
  • Analyze and evaluate claim payments
  • Determine if medical provider in compliance
  • Research Request and acquire all pertinent medical records
  • Implant invoices and other supporting documents
  • Submit hospital claims to insurance companies to ensure reimbursement
  • Conduct telephone follow-ups
  • Salesforce ticket management
  • Enforcer ticket management
  • Utilize Excel, Microsoft Word, Microsoft Teams, and Outlook, and Epic to perform Job duties
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Adhered to established standards to safeguard patients' health information.
  • Liaised between patients, insurance companies, and billing office.

Customer Service Representative 1

Safe Step Walk-In Tub
12.2019 - 10.2022
  • Advised prospective and current clients of products and services
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Demonstrated mastery of customer service call script within specified timeframes
  • Maintained up-to-date records at all times
  • Properly directed inbound/outbound calls in phone queues to improve call flow
  • Schedule Appointments
  • Data Entry
  • Mapping
  • Email Communication
  • Utilize Windows, Excel, Pivot Tables, Microsoft, SaaS, and Google to perform work processes

Customer Advocate

Verizon Wireless
01.2014 - 10.2019
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
  • Sales
  • Answer High Volume Calls
  • De Escalate Calls by utilizing active listening and positive positioning statements to ensure positive resolution for both customer and company.
  • Multitasking
  • Create individualized Solutions
  • Provide Floor Support for peers by answering questions, providing feedback and direction for credits and equipment
  • Troubleshooting
  • Support teams with call and ticket monitoring/review to ensure customers were receiving quality service and/or to suggest coaching
  • Time Management

Education

Cosmetology & Barber - Esthetics

Paul Mitchell School
Murfreesboro, TN
05.2020

No Degree - Industrial Organizational Psychology

Middle Tennessee State University
Murfreesboro, TN

High School Diploma -

Antioch High
Antioch
05.2009

Skills

  • Claims Review
  • Database Maintenance
  • Data Entry
  • Healthcare Terminology
  • Patient Account Analysis
  • Medical Claims Submission
  • HIPAA Compliance
  • ICD-10 Coding
  • Payments Posting
  • Medicare and Medicaid Processes
  • VA Claims Processes
  • Medical Billing

Timeline

Revenue Specialist

EnableComp
10.2022 - Current

Customer Service Representative 1

Safe Step Walk-In Tub
12.2019 - 10.2022

Customer Advocate

Verizon Wireless
01.2014 - 10.2019

Cosmetology & Barber - Esthetics

Paul Mitchell School

No Degree - Industrial Organizational Psychology

Middle Tennessee State University

High School Diploma -

Antioch High
Kandis Johnson