Kandis Myton

• Set the tone for positive engagement by modeling exceptional communication and responsiveness in daily interactions.
• Collected and evaluated feedback from families to enhance program quality, staff performance, and overall satisfaction.
• Addressed concerns and resolved issues efficiently while empowering staff to take initiative in delivering high-quality care and service.

• Supported private events, maintaining brand-aligned guest experiences.
• Helped train and lead event staff to ensure consistent service quality.
• Monitored logistics and inventory to boost efficiency and reduce waste.

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.

• Greeted guests with professionalism and warmth, ensuring smooth check-in/check-out experiences and promoting brand loyalty.
• Handled guest inquiries, reservations, and concerns efficiently using Marriott’s property management systems and service standards.
• Collaborated with housekeeping and maintenance teams to fulfill guest requests and resolve issues promptly.
• Promoted hotel amenities and Marriott Bonvoy program to enhance guest satisfaction and drive repeat business.

Prepare invoices and manage accounts payable

Draft and distribute communication to internal team and clients

Plan virtual and in person recruitment events

Manage social media accounts

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.