Kandis Parker
Southfield,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Rx Tech Support Specialist
CVS Aetna
01.2025 - Current
- Communicate directly with patients to schedule medication deliveries and gather information for new patient admissions.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved 40-80 technical support inquiries per day.
Data Support Specialist
OneCare Rx
05.2023 - 12.2024
- Answer phone calls and resolve all requests and needs.
- Enter new prescriptions and process refills.
- Communicate with Pharmacists, doctor's offices, and insurance reps when needed.
- Verify accurate input of all new orders and patient profiles.
- Comply with Michigan State rules and regulations.
- Used standard document management tools to register documents and maintain databases used to produce logs, transmittal receipts and other reports.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
Home Warranty Specialist
America’s Preferred Home Warranty
04.2022 - 12.2023
- Acted as the primary customer contact, explaining warranty coverage, services, and claims processes.
- Assisted customers through stressful situations by coordinating repairs and resolving issues with empathy.
- Maintained long-term customer relationships to support satisfaction and retention.
- Managed detailed customer records and claim documentation.
- Handled 30+ inbound and outbound calls daily in a customer-centric environment.
Data Entry Clerk
Sincere Care For Mom & Baby
09.2015 - 04.2022
- Supported customers and families by collecting, entering, and maintaining accurate program data.
- Communicated clearly with clients to enroll eligible families in services and resources.
- Managed approximately 50 customer contacts per day while maintaining confidentiality and professionalism.
- Performed administrative support duties to ensure smooth service delivery.
Specialty Pharmacy Technician
Walgreens Boots Alliance
03.2010 - 09.2015
- Provided direct customer support related to prescriptions, deliveries, and insurance coverage.
- Assisted customers with financial assistance programs and benefit verification.
- Maintained compliance with privacy regulations while documenting customer interactions.
- Managed 30-60 daily customer calls while ensuring accuracy and quality service.
Education
Associate of Applied Science - Social Work
Henry Ford College
Dearborn, MI05-2026
Skills
- Customer experience management
- Debugging
- Remote desktop services and support
- Application installations
- Customer support
- Problem resolution
- Application support
- Technical troubleshooting
- Quality assurance controls
- Customer relationship management (CRM)
- Microsoft Office Suite
- POS systems expert
Timeline
Rx Tech Support Specialist
CVS Aetna
01.2025 - Current
Data Support Specialist
OneCare Rx
05.2023 - 12.2024
Home Warranty Specialist
America’s Preferred Home Warranty
04.2022 - 12.2023
Data Entry Clerk
Sincere Care For Mom & Baby
09.2015 - 04.2022
Specialty Pharmacy Technician
Walgreens Boots Alliance
03.2010 - 09.2015
Associate of Applied Science - Social Work
Henry Ford College