Kenny Schnell
Healthcare
Kingsland,TX
Summary
Dedicated healthcare professional with a history of meeting company and patient goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Senior Director of Global Customer/Tech Support
ESO
12.2016 - 03.2023
- Maintained all support divisions for global customers.
- Designed, managed and implemented customer dashboards/analytics to delivery outstanding customer service, focused on customer satisfaction and performance monitoring.
- Assisted with M&A during 13 acquisitions over 6 years for migration, integration and support services.
- Grew support team from one location and 7 members, to 8 locations in US and Canada to over 75+ techs serving customers across world in EMS, Fire and Hospitals.
- Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Analyzed trends and provided recommendations executive leadership regarding quality of service such as speed of resolution.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Director of Emergency Medical Services
Williamson County
03.2008 - 11.2016
- Maintained current understanding of local, state and federal guidelines for emergency medical response over 1150 square mile county and 16 cities.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships throughout county and 16 cities
- Resolved problems, improved operations and provided exceptional service
- Worked flexible hours across night, weekend and holiday shifts
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Williamson County EMS, Paramedic, Lt., & Captain
Williamson County
11.1994 - 03.2008
- Provided patient care as licensed paramedic through scope of care protocols aligned with medical direction, licensing and training.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Coordinated care through partnering with hospitals and outcome data for QM across clinical, operations and billing.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care along with health data exchange.
- Partnered with 16 cities Fire Department First Responders to collaborate and provide continuum of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
Flight Paramedic
Baylor Scott & White Medivac
06.1996 - 06.2002
- Performed as critical care paramedic providing emergency medical services in central Texas.
- Treated patients on scene or provided critical care transfers from area hospitals.
- Completed continuing education courses and medical reviews to maintain relevant knowledge and critical care certification.
- Provided visual guidance, navigation and radio communications assistance to pilot.
- Provided QM to patient care records aligned with scope of care and medical direction usually 2-5 patient care records per day.
- Followed established procedures for personal and patient safety
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed
Education
Critical Care Paramedic Certification - Critical Care
Baylor Scott & White Critical Care Paramedic
Temple Texas05.1996
Licensed Paramedic - Paramedicine
Baylor Scott & White Paramedicine Program
Temple, Texas12.1993
Bachelor of Arts - Economics
University of Texas - Austin
Austin, Texas08.1991
Skills
- Licensed Paramedic since 1994
- Business Development and Planning
- Inventory Control Processes
- Client Relationships
- Continuous Quality Improvement (CQI)
- Business Processes and Procedures
- Interpersonal Communication Skills
- Customer Experience Management
- Customer Inquiries
- Performance Goals
- Customer Ca
- Conflict Resolution Tactics
- Staff Support
- Team Relationships
- Customer Engagement Strategies
- Key Performance Indicators (KPIs)
Accomplishments
- Capital Area Trauma Regional Advisory Council - Board Chair 2011-2016, Representative 2008-2011
- Austin Community College Paramedic Program EMS Advisory Council- Chair 2011-2016, Vice Chair 208-2011
- Systems of Care Transformation Williamson County - Board
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Director of Global Customer/Tech Support
ESO
12.2016 - 03.2023
Director of Emergency Medical Services
Williamson County
03.2008 - 11.2016
Flight Paramedic
Baylor Scott & White Medivac
06.1996 - 06.2002
Williamson County EMS, Paramedic, Lt., & Captain
Williamson County
11.1994 - 03.2008
Critical Care Paramedic Certification - Critical Care
Baylor Scott & White Critical Care Paramedic
Licensed Paramedic - Paramedicine
Baylor Scott & White Paramedicine Program
Bachelor of Arts - Economics
University of Texas - Austin
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