Curate authentic resumes for residents by highlighting their key strengths,
background experiences, and current certifications
Encourage the residents to remain in contact with the company
Follow up via email with residents as requested and permitted
Collaborate with other resume writer(s) if needed
Ask residents questions regarding their employment history, current
employment, and career goals
Procure a very flexible and passionate approach to securing their long time
career goals
Use Canva and GoogleDocs resume templates via computer Windows PC
Print resumes for residents to take with them and provide a flash drive [with the
resume on the drive] to residents as well
Freelance Writer
01.2023 - Current
Job overview
Interview older adults entering hospice care and/or their family members
Ensure the experience brings care and comfort to the resident by maintaining
a professional, hospitable, warm, and flexible approach to the process
Produce a 1-2 page (500-700 word) biography based on an interview
Adhere to a strict 48-hour deadline for story submission
Utilize the questionnaire provided by the company as a guide, while adding
appropriate questions
Remain in contact with key personnel consistently to check on assignment
availability
Represent MemoryWell extremely well by arriving at the elder's residence and
treating everyone with respect
Navigate the online content management system to find online interviews
Conduct online interviews via zoom when in-person is not preferred
SkyWest Airlines
Los Angeles, California
Flight Attendant
09.2019 - Current
Job overview
Greet all passenger(s) during boarding
Provide a pleasant customer experience and exemplary service to all
passengers
Ensure passengers are following all safety procedures and FAA regulations
Monitor and help with passenger’s luggage(s) promptly to expedite boarding
and deplaning
Announce each carriers announcement clearly
Respond promptly and effectively in any emergency and during turbulence to
ensure the safety and comfort of passengers
Prepare, serve and sell drinks, meals, and snacks
De-escalate all disputes to permit further emergencies
Administer CPR and first aid when necessary
Solve problems and answer all passenger questions and concerns
Work as a team to create a friendly environment with co-workers using the
tools of CRM
Communicate efficiently with all gate agent(s)
Maintain flexibility due to schedule changes, unexpected delays, and long
waits
Aston Carter
EDD Determination Agent
09.2022 - 02.2023
Job overview
Daily analysis of 3 to 5 claims which include: checking documentation across
multiple applications, identifying discrepancies, and making determinations
while maintaining high levels of confidentiality under a private security
workspace platform
Completed fact finding interviews with claimants and employers via outbound
phone calls by asking the required questions regarding issues on previous
EDD claims
Ensured all necessary documents are attached and labeled correctly in the file
management system, SharePoint
Reviewed unemployment insurance claims by evaluating a variety of issues
(Wage Earnings, Deductible Income, False Statements, School, Able and
Available, Effort to Seek Work, and UI) to determine the best solution for
eligibility based on UI code, policies, and procedures
Page 2 of 8
Sixt
Los Angeles, California
Customer Service Agent
07.2018 - 09.2019
Job overview
Greeted all returning customers by name
Established rapport during check-in of all rental cars
Reviewed damages with departing customers
Exemplified exceptional customer service
Directed all returning customers to post survey for feedback and experience
Entered customer complaints during the check-in of the returning car
Inspected all returning vehicles for damages
Addressed any new damages during the inspection with the customer
Assisted in putting out-of-service vehicles on hold via Cobra, Sixt's computer
system
Ensured cars were moved consistently to prevent blockage
Drove vehicles to and from the proper maintenance areas within the building
Collaborated with over ten colleagues to help the branch succeed
Attend regular meetings and communicate with management regarding
changes and proper protocol on all fleet maintenance
Los Angeles Film School
Los Angeles, California
Financial Aid Counselor
02.2018 - 07.2018
Job overview
Guided current students and parents throughout the financial aid process in
pursuit of first and subsequent degrees
Exercised independent professional judgment with minimal supervision
by counseling students on optimal financial packages based on individual
circumstances
Represented the financial aid department at monthly Open House events and
convey advice on how to secure tuition and living expenses to students and
parents
Worked closely with the Financial Aid Manager to research, analyze,
implement, and update the Financial Aid strategies for students based on
specific socioeconomic background
Served as a financial aid content expert for the school, working with all
departments to ensure an accurate understanding of issues, handling
questions, and reviewing documents
Ensured compliance with laws, regulations, accreditation standards, and
professional guidelines regarding student enrollment and financial aid
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Contacted incoming students to secure documents necessary to complete files
and verification
Coordinated efforts with students and lenders to obtain private loans
Counseled students and parents on PLUS applications, including denial
options
Entered all correspondence and communication with students into
CampusVue system
Ensured students do not exceed the cost of education limits
Complied with federal regulations as outlined in the Department of Education
handbook
Attended offsite training as necessary to stay current on all Financial Aid
issues
Implemented a bluepoint for every student for regular contact before starting
the financial aid process
Directors Guild of
Senior Lead Processor
11.2014 - 02.2018
Job overview
Research over 1,000 television/film projects from foreign countries
Send emails
Heavy data entry on a day to day basis
Process new or existing TV/film directors for foreign tax wages
Proof data entries
Edit personal information for updates
Set up new accounts
Confirm private/confidential information for directors using discretion and tact
Adhere to deadlines
Educate existing and new accounts of the department's purpose, protocol and
regulations
Enter change of address forms
Comply to departmental needs as requested
Update benefeciaries
Train new employees
Enter televsion/film projects with accuracy of their confirmed director via IMDb
and other credible sources
Search for non DGA members
Participate in voluntary work for other DGA departments
Debrief and proof checks for directors prior to mailing
Check and take record of department mail
Create templates for interdepartment communication and B2C communication
Grand Pacific Consulting Inc
Los Angeles, California
Marketing Assistant/Assistant Educational Advisor
10.2014 - 11.2014
Job overview
Greet every 10-15 students entering in our section at the event
Educate all students to attend and consider the attendance of an International
University
Highlight the benefits to attending an International University
Bring forth financial programs that could help students pay for tuition
Help out all students with their letter of recommedations, references, cover
letters, and applications
Set up appointments with students to encourage, mentor and guide them
though the process of applying to their chosen International University
Carson Senior Assisted Living
Carson, California
Adminstrative Assistant/Front Desk
02.2014 - 07.2014
Job overview
Answer all phone calls
Assist the CEO of three separate departments as needed
Provide customer service to clients and residents of the home
Liaison of 100+ residents and their medical doctors and dentist
Schedule all residential appointments
Provide insurance to bill collectors
Proof billing for errors
Set up transportation for residents
Adhere to doctor, nurse, and medical technician's requests
Update residents personal information using proper documentation
Confirm resident information with family as needed
Comply with Social Services' request
Admit residents for surgeries and pre ops
Interact with resident's family as often as possible
Ensure a safe and positive environment
Use good judgment for determining clientele motive for placement
Observe resident's and non resident's behavior as needed
Use immediate action for emergency and medical purposes
Spartan Echo Newspaper
Online Content Producer
09.2013 - 12.2013
Job overview
Perform gatekeeping duties
Post new articles
Research content for accuracy and relevancy Learn and become familiar wirh
HTML coding and Word Press
Attach graphics to articles
Create popular taglines for new articles
Meet deadlines
Required to post 6-7 articles a week
Norfolk State University
Norfolk, Virginia
Receptionist/Secretary
08.2011 - 05.2013
Job overview
Answer multiple calls
Greet students and parents
Direct calls to departments
Assist callers in their questions and concerns as needed
File 100+ documents through digital filing system, Keyfile
Scan/Fax/Copy documents as needed
Create spreadsheets as specified
Complete research projects
Prepare kits for special events
Comply to deadlines
Assist VP of Enrollment Management as needed
Belltower Books
Book Buyer
03.2011 - 12.2012
Job overview
Find clients
Developed advertisement strategy to gain students from competition
Set up appointments
Check a schedule of appointments daily
Create marketing buzz on campus
Make cash transactions with clients
Hold possession of product [books]
Operate technology to scan book ISBN codes
Educate clients of company’s mission Transport books to team captain
Communicate with other colleagues
Travel to customers for convienience
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Sinclair Communications
Assistant
06.2012 - 07.2012
Job overview
Answer/transfer phone calls
Managed mail by mail sealing, transporting to drop box
Operate ticketing computer system
Secured concert tickets for on air callers/winners
Verbally and creatively participate in weekly meetings with all staff
Produced brainstorming ideas for ad spots
Create excel spreadsheets
Report to Creative Director with 10, 30 and 60 sec
Commercial advertising
spots
Shadow event managers
Act as an 'eye' in interviewing process of potential employees
Organize/file binders
Assist in promoting radio station at events (Virginia's annual Opsail event)
Assemble gifts for events (Tuna Tournament)
Be an 'on hand' during events
Create and confirm each guest printed on guest list
Voiced in on-air conversation
Travel with account executive to close advertisement for radio
Open and lock up the office
California State University of Dominguez Hills Foundation
Inglewood, California
Clerk
05.2010 - 08.2010
Job overview
Filing hundreds of documents by fiscal year per grant requirements
Create poster board presentations for local school events
Administer trivia games for 100+ students to educate and provide information
about all STD and HIV types and symptoms
Edit and proofread all reimbursement documents for the non profit foundation
Respond to company emails promptly on behalf of company
Ensuring the work environment is clean and inform manager if supplies are
needed
Donate books to local libraries
Education
Norfolk State University
B.A from Journalism; Music Technology
2013
Skills
Top Skills
Autobiography
Interviewing
Writing
Certification
Writing in First Person Point of View
Interviewing, Negotiating a Job Offer,
and Career Planning
Introduction to Microsoft Excel
Grammar and Punctuation
NSC First Aid, CPR & AED Course
Timeline
Freelance Resume Writer
PEACE LOVE KNOWLEDGE
02.2023 - Current
Freelance Writer
01.2023 - Current
EDD Determination Agent
Aston Carter
09.2022 - 02.2023
Flight Attendant
SkyWest Airlines
09.2019 - Current
Customer Service Agent
07.2018 - 09.2019
Financial Aid Counselor
Los Angeles Film School
02.2018 - 07.2018
Senior Lead Processor
11.2014 - 02.2018
Marketing Assistant/Assistant Educational Advisor
Grand Pacific Consulting Inc
10.2014 - 11.2014
Adminstrative Assistant/Front Desk
02.2014 - 07.2014
Online Content Producer
Spartan Echo Newspaper
09.2013 - 12.2013
Assistant
Sinclair Communications
06.2012 - 07.2012
Receptionist/Secretary
Norfolk State University
08.2011 - 05.2013
Book Buyer
Belltower Books
03.2011 - 12.2012
Clerk
California State University of Dominguez Hills Foundation