Kandus Shroyer
Houma,LA
Summary
Driven professional with a proven track record at Saia and Terrebonne Parish Sheriff's Office, excelling in high-stress environments and demonstrating exceptional problem-solving and relationship-building skills. Achieved significant improvements in customer satisfaction and data accuracy, showcasing expertise in database management and effective communication. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Rate Clerk/Disputes Specialist
Saia
08.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Dispatcher
Terrebonne Parish Sheriffs Office
05.2013 - 07.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Answered calls from public to assist in retrieving information needed for officers to respond efficiently.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Directed responding officers to calls in a timely manner and sent appropriate additional personnel as needed.
- Using additional national databases to obtain information on persons/subjects regarding any legal matters.
- I also worked at the jail interacting with inmates one and one and tending to both emergency and non-emergency situations.
- Kept logs of daily activities and ensured that protocol was being followed.
- I also worked in booking, which requires to fill out and file paperwork involving new persons and processing court documents,updating inmate files, processed bonds regarding the release of inmates.
Education
No Degree - Psychology Teacher Education
University of Phoenix
Tempe, AZGED -
Bayou Cane Adult Education
Houma, LA08.2001
Skills
- Telephone Etiquette
- Database entry
- Filing systems
- Administrative tasks
- Prioritization
- Relationship Building
- Database Management
- Research
- Typing Speed
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
Timeline
Rate Clerk/Disputes Specialist
Saia
08.2022 - Current
Dispatcher
Terrebonne Parish Sheriffs Office
05.2013 - 07.2022
No Degree - Psychology Teacher Education
University of Phoenix
GED -
Bayou Cane Adult Education
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