Kandy Carlson
Casa Grande,AZ
Summary
Motivated individual pursuing a role in an expanding company that offers pathways for career progression.
Overview
18
18
years of professional experience
Work History
Customer Service Representative 1
State of Arizona Department of Economic Security
Casa Grande, AZ
05.2026 - Current
- Provided exceptional customer support, resolving inquiries and concerns efficiently.
- Maintained detailed records of customer interactions to ensure accurate follow-up.
- Implemented process improvements to enhance service delivery and client satisfaction.
Rehabilitation Services
State of Arizona Department of Economic Security
Casa Grande, Arizona
07.2025 - 08.2025
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Unemployment Insurance Adjudicator
State of Arizona Department of Economic Security
US
08.2020 - 07.2025
- Responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process and complete more in-depth investigations of the more difficult or complex eligibility issues, and in accordance with administrative law
Rural Carrier
United States Postal Service
Coolidge
05.2018 - 05.2020
- As a Rural Carrier the duties were casing mail, loading mail and packages in vehicle for delivery.
- Delivering the mail, other duties included working in package plant over the Christmas holidays sorting packages to be delivered in the United State and Internationally.
Customer Care
Enterprise Holdings
US
09.2015 - 04.2018
- Answered back to back calls in all areas of Rental Car business.
- Set reservations for customers, canceled and any modifications that customer needed.
- Took calls for Tolls and Citations, as well as the loyalty program for each company, (Enterprise, Alamo and National Rental Car)
Customer Care Escalations
Sykes powered by Alpine
US
01.2009 - 09.2015
- Answered back to back escalated calls for a Telecommunication company addressing all issues of the business.
- Set Payment arrangements turn on and off cell phones, added different features to the phone line.
Skills
- Benefit determination
- Case analysis
- Regulatory compliance
- Interview techniques
- Administrative reporting
- Customer relationship management
Timeline
Customer Service Representative 1
State of Arizona Department of Economic Security
05.2026 - Current
Rehabilitation Services
State of Arizona Department of Economic Security
07.2025 - 08.2025
Unemployment Insurance Adjudicator
State of Arizona Department of Economic Security
08.2020 - 07.2025
Rural Carrier
United States Postal Service
05.2018 - 05.2020
Customer Care
Enterprise Holdings
09.2015 - 04.2018
Customer Care Escalations
Sykes powered by Alpine
01.2009 - 09.2015