Kandy Scott
San Antonio
Summary
Goal-driven sales management professional bringing several-year career history in sales and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Brand Ambassador
L’Oréal
San Antonio
09.2023 - Current
- Engaged customers through product demonstrations and brand storytelling.
- Developed strong relationships with retail partners to enhance brand visibility.
- Educated consumers on product benefits and application techniques.
- Assisted in organizing promotional events to increase brand awareness.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
Trainer
Augustinus Bader
San Antonio
09.2023 - 07.2025
- Developed engaging training materials for skincare product knowledge.
- Facilitated workshops on product application techniques and customer engagement.
- Evaluated trainees' performance through assessments and feedback sessions.
- Created and offered additional materials to enhance training.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Assistant Store Manager
Kiehl's
San Antonio
08.2018 - 06.2020
- Assisted in managing daily store operations and staff scheduling.
- Trained new team members on product knowledge and customer service skills.
- Supported inventory management through stock organization and replenishment.
- Engaged with customers to enhance their shopping experience and resolve issues.
- Led team meetings to communicate goals, updates, and best practices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Lingerie Specialist
Victoria Secret
San Antonio
01.2015 - 06.2018
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and organized stock for optimal presentation.
- Resolved customer inquiries and escalated issues to maintain satisfaction.
- Implemented visual merchandising standards to align with brand guidelines.
- Monitored sales performance and assisted in developing action plans for improvement.
- Provided personalized lingerie fitting consultations to enhance customer experience.
- Assisted customers in selecting appropriate sizes and styles for individual needs.
- Implemented in-store promotions to drive customer engagement and sales activity.
- Trained new staff members on company policies and procedures related to lingerie sales.
- Utilized visual merchandising techniques to create attractive store displays.
Education
Bachelor of Science - Biochemistry
Baylor University
Waco, TX 08.1985 - 05.1989
Skills
- Brand promotion
- Product knowledge
- Product demonstration
- Customer service
- Team training
- Relationship building
- Strategic thinking
- Problem solving
- Conflict resolution
- Communication skills
- Exceeds sales goals
- Customer engagement
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteer for a local foundation providing college scholarships for students in the San Antonio area
- Contributing member of Dress for Success program
References
References available upon request.
Timeline
Brand Ambassador
L’Oréal
09.2023 - Current
Trainer
Augustinus Bader
09.2023 - 07.2025
Assistant Store Manager
Kiehl's
08.2018 - 06.2020
Lingerie Specialist
Victoria Secret
01.2015 - 06.2018
Bachelor of Science - Biochemistry
Baylor University
08.1985 - 05.1989