Kandy Staples

Troubleshot, repaired and maintained Video Lottery Terminals (Slot Machines). Trained new technicians to troubleshoot, repair and maintain VLT's. Used Outlook to write shift reports of the days repairs and parts needed, to send and receive company email. Also used Excel to complete daily lists of machines needing work. Set up and installed new machines 1-3 times monthly, including programming.

• Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
• Maintained clean, organized workspaces for optimal functionality and employee safety.
• Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.

Troubleshot, repaired and maintained electrical games, audio visual equipment, animatronics. Installed audio visual equipment on new coasters.

• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Inspected equipment for defects and safety hazards and completed necessary repairs.