Luis Gonzales
Canton
Summary
Accomplished operations manager with 15+ years of experience in the automotive finance and technology sectors. Demonstrated expertise in managing quality control, inventory, and supply chain processes to ensure team compliance and customer satisfaction. Coordinated testing and troubleshooting for electronic devices, improving operational efficiency and adherence to company standards. Skilled in underwriting, negotiation, and maintaining strong customer relationships to drive business success through strategic leadership. Extensive experience in supervising and guiding teams, emphasizing collaboration and achieving results. Proficient in team leadership, conflict resolution, and process improvement for efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Tech Department Supervisor
Decluttr, Inc.
10.2018 - Current
- Responsible for controlling and distributing all parts associated with the U.S
- Tech Department
- Managed and oversee the staff of all testing & trouble shooting during the testing phase of all Apple, Samsung devices gaming, laptops & repair
- Maintain monthly inventory control, bill of material review, Assist in warehouse layout planning, supply chain process flow
- Warehouse and inventory management and operations management, order fulfillment, inbound / outbound
- Manage material put away / picking operations, maintain constant communication with quality assurance department to ensure that all electronic devices meet company standards for shipping
- KPI’s, metrics, corrective action measures
- Coordinate shipments between customers and vendors
- Coordinate testing of all Apple products cables, chargers and accessories to ensure that all products are genuine
Sales Representative
Old Capital Motors, Inc.
06.2016 - 06.2018
- Meet and greet customers looking to purchase a vehicle
- Take credit applications and pull credit bureaus to determine customers eligibility for purchasing a vehicle
- Structure car deals and submit them to the finance company for final approval
- Obtain the proper documentation necessary for the finance company and prepare final closing documents Verify insurance, driver's license, etc
- Ensured customer satisfaction and maintained customer relationships through excellent customer service with new and current customers
- Achieved company goals and completed all duties while adhering to federal regulations and company policies
Operations Manager
All American Capital Group
04.2006 - 12.2016
- Performed day to day operations for sub-prime auto lender
- Underwrite auto loans, negotiate with car dealers on their portfolio and discuss percentage of purchase price
- Performed final review on deals and documents for funding (check for compliance and adherence to credit policies, credit review, calculate PTI/ DTI, fraud, and accuracy)
- Negotiated dealer check adjustments with dealers (buybacks, payments collected by dealer, etc.)
- Collection activities including consulting with customers on loan payments for past due accounts
- Handled escalations and complaints with dealers or customers
- Ensured customer satisfaction and maintained customer relationships through excellent customer service with new and current customers
- Processed bankruptcy filings chapters 13 & 7, handled insurance claims, process warrants, process titles thru the State
- Achieved company goals and completed all duties while adhering to federal regulations and company policies
- Worked with several recovery companies and processed all repossessions
Dealer Sales Manager
United Acceptance Inc.
10.1999 - 12.2005
- Started in the collections department in 1999 and handled Spanish speaking customers discussed account details and discuss payment options
- Promoted to verifications department in 2000 called customers and welcome them to the finance company, verify all customer info and make sure vehicles are running and customers are happy and send out welcome packets
- Promoted to Dealer Sales department in 2001 worked closely with underwriting dept
- Call dealers get bid proposals accepted and submitted to verifications dept
- For verification calls, close loans by preparing purchase contract and fax to dealer for funding
- Ensured that all lending documents and processes adhered to federal regulations and company policies
- Report to the Vice President of Sales, keep him up to date with dealer sales monthly goals, amount of loans, and gave daily estimated total purchase dollars needed for the daily funding operations
- Ensured customer satisfaction and maintained customer relationships through excellent customer service
- Maintain the flow of work throughout the department and made sure that company monthly goals were achieved
Education
High School Graduate -
Domingo Aponte Collazo
Security Specialist -
IST Academy Institute of Security and Technology
Ft. Lauderdale, FlMechanical Drafting -
North American School of Drafting
Scranton, PASkills
- Skilled in Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft Office
- PowerPoint
- LIMS
- Deal Pack Loan and Sales Software
- Wayne Reeves Title Pawn and Car Sales Software
- Accurint
- Data Flite Credit Software
- Title Tec, Inc Electronic Title Software
- GRATIS State Software
- On-Time
- Passtime
- Sperion
- Goldstar
- Calamp GPS software
- Tracking
State Licensing
Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Tech Department Supervisor
Decluttr, Inc.
10.2018 - Current
Sales Representative
Old Capital Motors, Inc.
06.2016 - 06.2018
Operations Manager
All American Capital Group
04.2006 - 12.2016
Dealer Sales Manager
United Acceptance Inc.
10.1999 - 12.2005
Security Specialist -
IST Academy Institute of Security and Technology
Mechanical Drafting -
North American School of Drafting
High School Graduate -
Domingo Aponte Collazo
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